Deni Reynolds
Nashville,TN
Summary
I've worked in hotels for many years, even prior to the jobs I had listed so I developed good skills when it comes to customer service. I was capable of ensuring a safe and comfortable environment for guests as well as the staff. I've learned to develop problem solving abilities, strong communication, and a strong understanding of team collaboration as well.
Overview
3
3
years of professional experience
Work History
Hotel Maintenance Engineer
JW Marriott
12.2021 - 01.2024
- Conducted routine inspections of hotel facilities to identify maintenance needs and ensure operational efficiency.
- Performed preventive maintenance on HVAC systems, plumbing, and electrical systems to minimize downtime.
- Collaborated with team members to troubleshoot and resolve maintenance issues in a timely manner.
- Assisted in managing inventory of maintenance supplies, ensuring availability for timely repairs.
- Implemented safety protocols during all maintenance activities to promote a safe working environment.
- Trained junior staff on best practices in hotel maintenance procedures and equipment usage.
- Coordinated with contractors for specialized repairs, enhancing service quality and guest satisfaction.
- Maintained an organized maintenance workshop, ensuring that tools and supplies were readily available for staff to complete tasks efficiently and effectively.
- Maintained accurate records of all completed work orders, inventory levels, and warranty information for easy reference during audits or future repairs.
Server
Courtyard by Marriott
08.2020 - 11.2023
- Provided exceptional customer service, ensuring guest satisfaction and addressing concerns promptly.
- Trained and mentored new servers, enhancing team efficiency and service quality.
- Managed dining area operations, maintaining cleanliness and organization during peak hours.
- Collaborated with kitchen staff to ensure timely delivery of orders, improving overall service speed.
- Handled cash transactions accurately, maintaining compliance with financial procedures and reporting standards.
- Assisted in inventory management, tracking stock levels to reduce waste and optimize supply orders.
Education
High School Diploma -
McGavock Highschool
Nashville05-2017
Skills
- Billingual (both English and Spanish)
- Leadership
- Problem solving
- Customer service abilities
- Teamwork and collaboration
- Attention to detail
- Friendly, positive attitude
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Hotel Maintenance Engineer
JW Marriott
12.2021 - 01.2024
Server
Courtyard by Marriott
08.2020 - 11.2023
High School Diploma -
McGavock Highschool