Lauren Reed
WRIGHTWOOD,CA
Summary
Dynamic professional with a proven track record at Pacific Crest Operations LLC, excelling in customer relationship-building and food safety management. Leveraged expertise in employee supervision and customer service to enhance guest satisfaction and operational efficiency. Skilled in problem-solving and quality control, consistently achieving and surpassing company goals.
Overview
5
5
years of professional experience
Work History
Cook
Bigfoot Bowls
WRIGHTWOOD, CA
09.2021 - 03.2022
- Stores food at proper temperature as required by food safety regulations
- Cooks food products using established instructions for preparation of particular menu items
- Weighs and mixes ingredients to achieve proper ratios in prepared dishes
- Provides excellent customer service to maintain overall customer satisfaction and outlook of the business
- Prepares vegetables, garnishes, and other items ahead of time to reduce loads during rush periods
- Cleans surfaces regularly to prevent spread of illness or cross-contamination between raw and cooked products
- Manages simultaneous cooking tasks well to efficiently deliver food to customers
- Trained in grilling, frying, sauteing, baking, and other cooking techniques to effectively prepare any dish
- Verifies that prepared food met requirements for quality and quantity
- Learns and follows restaurant recipes to give customers consistent quality
- Handles daily checklists consistently, including food prep and restocking requirements for efficient kitchen operations.
Reservationist
Pacific Crest Operations LLC
Wrightwood, CA
04.2022 - 11.2023
- Provided customer service to ensure guest satisfaction.
- Satisfied reporting requirements with timely and accurate logging of daily activities.
- Partnered with leadership team to resolve order management challenges, and safety or regulatory issues.
- Enforced strict safety procedures and protocols with thorough inspection of equipment.
- Greeted guests and provided them with necessary information about hotel services.
- Created weekly and monthly summaries of all bookings made by customers using Excel.
- Responded promptly to emails sent by customers regarding their inquiries.
- Assisted customers in making reservations over the phone and online.
Fast Food Manager
KFC Taco Bell
Phelan, CA
04.2019 - 11.2020
- Led by example as a role model to improve and maintain company core
- Increased productivity and employee retention by improving operations and building good relationships with team members
- Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations
- Operated and maintained all food preparation machines and equipment
- Managed inventory to keep enough products on-hand and implemented strategies to move nearly expired items
- Ensured products were always labeled correctly with prices and use or sell-by dates
- Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations
Education
Bachelor of Science - Public Administration
California State University of San Bernardino
San Bernardino, CA05-2024
Associate of Science - Business
Victor Valley College
Victorville, CA06-2022
Skills
- Customer relationship-building
- Professionalism and courtesy
- Quality control
- Maintain food safety
- Sales promotion
- Food safety management
- Serve customers
- Customer service
- Employee Supervision
- Customer engagement
- Problem-Solving
- Customer reservations
Timeline
Reservationist
Pacific Crest Operations LLC
04.2022 - 11.2023
Cook
Bigfoot Bowls
09.2021 - 03.2022
Fast Food Manager
KFC Taco Bell
04.2019 - 11.2020
Bachelor of Science - Public Administration
California State University of San Bernardino
Associate of Science - Business
Victor Valley College
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