Lauren Reynolds
Proctorville
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Savannah's Bistro
03.2021 - 11.2021
- Crafted and served diverse cocktails and beverages, ensuring high-quality customer experiences.
- Trained and mentored junior bartenders on drink preparation and customer service techniques.
- Managed bar inventory, tracking stock levels and minimizing waste through efficient ordering practices.
- Developed signature cocktails that enhanced menu offerings and attracted new clientele.
Manager
La Roca's
06.2018 - 05.2019
- Cross trained in all areas in order to help the restaurant run efficiently
- Handled start of day and end of day cash transactions for the business itself
- Handled all ordering for front of house matters such as liquor, dry stock items, and uniforms for staff members
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed training programs to improve staff performance and adherence to company standards.
- Analyzed departmental data to identify trends and implement corrective actions.
- Coordinated staff in order to successful completion of initiatives.
Server
Margarita's
03.2017 - 01.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with food preparation and presentation to ensure quality standards.
- Maintained cleanliness and organization of dining and service areas.
- Collaborated with team members to enhance overall guest experience.
Dining Room Coordinator
Guyan Golf And Country Club
05.2023 - 04.2025
- Coordinated dining room operations to ensure exceptional guest experiences.
- Trained and mentored staff on service standards and best practices.
- Developed and implemented efficient seating arrangements to optimize flow.
- Managed reservations and coordinated with kitchen staff for timely service.
- Monitored dining room cleanliness and organized table settings for efficiency.
- Facilitated communication between front-of-house and back-of-house teams.
- Resolved guest concerns promptly, enhancing overall satisfaction rates.
- Evaluated service processes, identifying areas for improvement to enhance efficiency.
- Coordinated dining service with other departments.
- Supervised wait staff during meal service.
- Improved overall dining room efficiency through consistent monitoring of seating arrangements and proper allocation of tables.
- Promoted an enjoyable atmosphere for guests by fostering strong communication and collaboration among all team members.
- Managed reservation system effectively, maximizing available seating while minimizing wait times for guests.
- Increased server efficiency through effective training sessions focused on time management and multitasking skills.
Bartender
Koerber Beer Company
09.2024 - Current
- Ensured compliance with health regulations by maintaining cleanliness and organization of bar area.
- Engaged with customers to build rapport, resulting in repeat business and positive reviews for the establishment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
High School Diploma -
Spring Valley High School
Huntington, WV05-2016
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Clear and effective communication
- Responsible alcohol service
- Cleanliness and hygiene
- Menu memorization
- Cash register operation
- Hospitality service expertise
- Professional appearance
Certification
- Food Manager Training & Certification - August 2nd, 2025
Timeline
Bartender
Koerber Beer Company
09.2024 - Current
Dining Room Coordinator
Guyan Golf And Country Club
05.2023 - 04.2025
Bartender
Savannah's Bistro
03.2021 - 11.2021
Manager
La Roca's
06.2018 - 05.2019
Server
Margarita's
03.2017 - 01.2021
High School Diploma -
Spring Valley High School
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