Lauren Richardson
Social Worker
Palmyra,PA
Summary
Compassionate social worker with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.
Overview
7
7
years of professional experience
2
2
Certification
Work History
Social Service Specialist I
WellSpan Philhaven Behavioral Health
07.2022 - Current
- Streamlined healthcare delivery by efficiently managing caseloads, prioritizing tasks, and maintaining accurate documentation.
- Increased patient satisfaction by establishing strong rapport, actively listening to concerns, and addressing issues in a timely manner.
- Participated as member of multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses.
- Facilitated transitions of care between various healthcare settings, ensuring seamless continuity of services for optimal patient recovery.
- Promoted interdisciplinary collaboration among healthcare professionals by organizing team meetings focused on sharing best practices and improving patient care processes.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Facilitated family meetings to discuss patient care plans.
Psychiatric Technician III
WellSpan Child And Adolescent Day Hospital
05.2021 - 06.2022
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved..
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Facilitated family and individual counseling sessions
- Observed children to recognize and maintain strong awareness of developmental progress.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Developed and implemented individualized treatment plans for clients.
Child and Adolescent Unit Administrative Assistant
WellSpan Philhaven
06.2019 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Answered and directed calls using multi-line switchboard
- Proficient in Excel, Microsoft Work, Microsoft Teams and Powerpoint
- Proficient in EPIC
Psychiatric Technician II
WellSpan Philhaven
05.2017 - 06.2019
- Ensured that patients and families were treated with respect and dignity
- Documented on patients daily
- Provided behavioral/emotional support and supervision for those with mental illness
- Used trauma informed care to deescalate patients
- Facilitated group activities for up to 20 patients
Education
Bachelor of Science - Social Work
Shippensburg University of Pennsylvania
Shippensburg, PA12.2020
Skills
- Compassionate
- Case Management
- Conflict Resolution
- Efficient under pressure
- Attention to Detail
- Multidisciplinary team collaboration
- Crisis Intervention
- Motivational Interviewing
- Discharge Planning
- Family Counseling
Certification
- Current CPR Certification
- ASAM Certified
Timeline
Social Service Specialist I
WellSpan Philhaven Behavioral Health
07.2022 - Current
Psychiatric Technician III
WellSpan Child And Adolescent Day Hospital
05.2021 - 06.2022
Child and Adolescent Unit Administrative Assistant
WellSpan Philhaven
06.2019 - Current
Psychiatric Technician II
WellSpan Philhaven
05.2017 - 06.2019
Bachelor of Science - Social Work
Shippensburg University of Pennsylvania
- Current CPR Certification
- ASAM Certified
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