Lauren Rixen
Charter Communnications
FONDDULAC,WI
16
years of professional experience
Account Management Professional experienced in leading teams and cultivating strong client relationships. Delivered successful outcomes through effective communication, conflict resolution, and strategic planning. Focused on fostering collaboration, adapting to changing needs, and enhancing customer loyalty.
Work History
Account Management Team Lead
14 Years 4 Months- Call Center Sales Rep 2012-2014 Greenville, SC
- Billing Coordinator from 2014-2018 Fond du Lac
- Billing Lead 2018
- Delivered high-quality customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in navigating product features and benefits, enhancing overall satisfaction.
- Managed customer accounts using CRM software to ensure accurate records and follow-ups.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded proactively and positively to rapid change.
- Leading or supporting efforts to recover overdue accounts, negotiate payment plans, and manage delinquent customer relationships.
- Continuously sought opportunities for professional development and stayed current with industry trends to enhance job performance.
Sales Associate
1 Year 8 Months- Provided exceptional customer service to enhance shopping experience and drive sales.
- Trained new associates on company policies, sales techniques, and operational procedures for efficiency.
- Collaborated with team members to optimize store layout for improved product visibility and accessibility.
- Assisted in inventory management, ensuring stock levels met demand and maintained visual standards.
- Implemented promotional displays to effectively highlight seasonal merchandise and boost customer engagement.
Education
High School Diploma
Skills
CRM proficiency
CRM strategy
Cross-selling techniques
Data-driven insights
Customer satisfaction
Conflict resolution
Time management
Organizational skills
Attention to detail
Excellent communication
Timeline
Account Management Team Lead
Charter Communnications
04.2012 - CurrentRead More
Sales Associate
TJ Max
08.2010 - 04.2012Read More
Oakfield High School
High School Diploma
Read More