Lauren Robertory
Arlington,VA
Summary
Dynamic professional with a strong foundation in communication, organization, and personalized service, dedicated to delivering seamless and positive experiences for all guests. Proven track record in executing marketing strategies and campaigns, effectively managing social media content, and supporting promotional activities to ensure brand consistency. Expertise in market research and communications consistently enhances team productivity and contributes to achieving organizational goals. Adept at leveraging skills to drive engagement and foster long-lasting relationships with clients and stakeholders.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Marketing and Concierge Coordinator
Private Club
Washington, DC
05.2025 - Current
- Designed and executed targeted promotional materials and email campaigns to drive member participation in events.
- Collaborated with leadership to revamp club website, aiming to boost member engagement and improve overall user experience.
- Developed innovative concepts to reinforce club branding and foster member engagement.
- Implemented strategies to improve marketing operations by optimizing communication workflows and coordinating events effectively.
Manager and Marketing
Molly's Dog Care
Reston, VA
11.2024 - 04.2025
- Managed staff schedules, emails, and customer inquiries at Molly's Dog Care, ensuring smooth operations.
- Oversaw up to 25 dogs per shift, providing exceptional care, feeding, and medication as needed.
- Coordinated special events and crafts to enhance customer satisfaction and engagement.
- Maintained accurate records and supported business growth through operational improvements.
Community Marketing Assistant
Dicks Sporting Goods
Remote, VA
11.2023 - 03.2024
- Developed and executed community event plans and sponsorships to foster collaboration with local organizations and sports teams.
- Identified and forged collaborative relationships with local businesses, sports clubs, and influencers to support brand integrity and community engagement for Dick's Sporting Goods.
- Facilitated partnerships on marketing campaigns aimed at broadening brand outreach.
- Provided strategic support to 9 community marketing managers in executing community engagement initiatives.
Administrative Assistant/Data Collector
The Black Sheep
Remote, VA
08.2022 - 11.2023
- Gathered insights on local business operations and customer service quality via secret shopping activities.
- Directed project scheduling to guarantee on-time execution of data collection tasks.
- Developed and presented detailed reports to summarize research findings and highlight key insights.
- Upheld stringent data privacy regulations and ethical standards to safeguard sensitive information.
Cook/Cashier/Server
The Original Smashed Waffles
Greenville, NC
05.2022 - 05.2023
- Oversaw card and cash transactions, ensuring accuracy and precision in financial handling.
- Delivered attentive and personalized service by promptly fulfilling orders and addressing customer needs.
- Provided outstanding customer service by warmly greeting patrons upon arrival.
- Facilitated collaboration with kitchen team to streamline food preparation and enhance workflow efficiency.
Marketer/Promoter
Stilllife Nightclub
Greenville, NC
08.2021 - 05.2023
- Leveraged diverse marketing channels, including social media, email marketing, and street team promotions, to drive event attendance.
- Execute innovative and effective promotional campaigns to increase club attendance and brand visibility.
- Provide exceptional customer service by interacting with patrons, addressing concerns, and ensuring an enjoyable and safe nightclub experience.
- Collaborate with club management and staff to coordinate event logistics, ensuring smooth operations during peak hours.
Personal Assistant
Mr. Beast Youtube
Greenville, NC
07.2022 - 12.2022
- Assisted with administrative tasks, such as booking travel and executing tasks.
- Strong organizational and communication skills were essential in this role.
- The ability to work independently and take initiative allowed me to manage multiple projects simultaneously.
- Demonstrate a high level of discretion and confidentiality when handling sensitive information and personal matters.
Intern (Summer)
Northwestern Mutual
Fairfax, VA
06.2016 - 08.2019
- Provided support to financial advisors and assisted with client services.
- Gained valuable experience in client relationship management and financial planning.
- Assist in reorganizing, filing, and maintaining client management system for over 1000 clients.
- Help create over 1200 annual reviews for clients.
Education
Graduate Certificate - Marketing
East Carolina University
Greenville, NC05-2023
BSBA - Marketing
East Carolina University
Greenville, NC05-2022
Skills
- G-Suite
- Canva
- Jonas Software
- Chat GPT
- Social Media Marketing
- Marketing Strategy
- Sports Marketing
- Customer Service
- Microsoft Office
- Scheduling
- Travel Arrangements
- Guest Services
- Telephone Etiquette
Certification
- Holistic Health Practitioner Certification, Scholistico - February 2026
- Certificate in Food, Nutrition, and Health, Butler College - March 2026
- Explore a Career as a Clinical Medical Assistant, Butler College - March 2026
- Introduction to Natural Health and Healing, Butler College - March 2026
Timeline
Marketing and Concierge Coordinator
Private Club
05.2025 - Current
Manager and Marketing
Molly's Dog Care
11.2024 - 04.2025
Community Marketing Assistant
Dicks Sporting Goods
11.2023 - 03.2024
Administrative Assistant/Data Collector
The Black Sheep
08.2022 - 11.2023
Personal Assistant
Mr. Beast Youtube
07.2022 - 12.2022
Cook/Cashier/Server
The Original Smashed Waffles
05.2022 - 05.2023
Marketer/Promoter
Stilllife Nightclub
08.2021 - 05.2023
Intern (Summer)
Northwestern Mutual
06.2016 - 08.2019
Graduate Certificate - Marketing
East Carolina University
BSBA - Marketing
East Carolina University