Lauren Roberts
Tifton,GA
Summary
Licensed insurance professional with experience in client relations, risk assessment, and policy management. Strong focus on team collaboration and achieving results with flexibility and reliability. Skilled in communication, problem-solving, and adapting to changing needs with ease. Known for building trust and delivering tailored insurance solutions that meet client objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Insurance Account Manager
Rate Insurance
02.2025 - 07.2025
- Managed client accounts, ensuring compliance with insurance regulations and company policies.
- Developed tailored insurance solutions, enhancing client satisfaction and retention rates.
- Led training sessions for new staff on policy details and customer service best practices.
- Analyzed client needs and recommended appropriate coverage options to minimize risk exposure.
Insurance Service Representative
Cody Dixon State Farm
04.2019 - 01.2025
- Managed daily workflow of incoming calls from clients regarding policy information and changes.
- Assisted customers in filing claims and making and receiving payments.
- Developed strong working relationships with customers, colleagues, and insurance carriers through effective communication skills.
Insurance Agent
Southern Harvest Insurance Agency
08.2016 - 04.2019
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options.
- Used company software to analyze customer coverage needs, write quotes, and issue policies.
- Analyzed clients' current insurance policies and suggested additions or other changes.
- Customized insurance programs to suit individual customer needs.
Education
Bachelor of Science - Business Administration
Valdosta State University
01.2016
Associate of Science - Business
Abraham Baldwin Agricultural College
01.2015
Skills
- Time Management
- In-Depth Product Knowledge
- Client needs analysis
- Customer Service
- Teamwork and Collaboration
- Multitasking Abilities
Certification
- Property & Casualty Insurance
- Licensed for the State of Georgia, Florida, Alabama, South Carolina, North Carolina, Tennessee and Virginia
Timeline
Licensed Insurance Account Manager
Rate Insurance
02.2025 - 07.2025
Insurance Service Representative
Cody Dixon State Farm
04.2019 - 01.2025
Insurance Agent
Southern Harvest Insurance Agency
08.2016 - 04.2019
Associate of Science - Business
Abraham Baldwin Agricultural College
Bachelor of Science - Business Administration
Valdosta State University
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