Lauren Robinson
Montgomery,IL
Summary
Dedicated, passionate worker with diverse employment experience. Specializes in photography, social media management, exceptional customer service, data entry, upselling, stockroom upkeep and inventory ordering, retail, and medical field background.
Overview
22
22
years of professional experience
Work History
Freelance Photographer and Social Media Manager
Self Employed
Montgomery , IL
07.2019 - Current
- Used creativity and skill to capture business visual photography as well as family and event photoshoots.
- Utilized Photoshop and Lightroom knowledge to bring photographs to life and add advanced effects.
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Analyzed and reported social media and online marketing campaign results.
- Managed events with over 1,000 people in attendance.
Photographer
Bella Baby Photography
Naperville, IL
07.2019 - 01.2022
- Photographed newborn babies and families in medical facility, adhering to HIPAA and hospital guidelines as well as Bella Baby procedures.
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
- Planned and prepared for on-location and studio shoots.
- Edited, toned, captioned and uploaded photographs for publication.
- Managed minimum of 10 families per day.
Call Center Representative
Freelance Call Center Representative
Midland , TX
01.2014 - 06.2019
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed over 50 customer calls per day.
Childcare Provider
Freelance
Jacksonville, NC
03.2008 - 01.2014
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Engaged with over 20 families per day.
Certified Nursing Assistant-Float Position
Dryer Medical Clinic
Aurora, IL
01.2006 - 03.2008
- Stacked supply and ordered inventory for hospital and specialized units.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Obtained client medical history, medication information, symptoms and allergies.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Interacted with over 30 patients per day.
Retail Sales Associate
Rave Clothing
Aurora, IL
01.2004 - 01.2006
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing product.
Retail Sales Associate
Fudge Factory
Aurora , IL
01.2004 - 01.2005
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Photography Certifications - Photography
Online Education Through Bella Baby Employer
Naperville IL01.2019
Early Childhood Education Certifications - Early Childhood Education
Coastal Carolina Community College
05.2008
Certification For Nursing Assistant - Nursing Assistance
Waubonsee Community College
Aurora, IL12.2005
High School Diploma -
Kaneland Senior Highschool
Maple Park, IL05.2005
Skills
- Digital Media
- Social Media Platforms
- Effective Organization
- Strategic Planning
- Photo and Video Editing
- Audience Analysis
- Market Research
- Time Management
- SEO Optimization
- Order Processing
- Stockroom Upkeep
- Stocking and Receiving
Timeline
Freelance Photographer and Social Media Manager
Self Employed
07.2019 - Current
Photographer
Bella Baby Photography
07.2019 - 01.2022
Call Center Representative
Freelance Call Center Representative
01.2014 - 06.2019
Childcare Provider
Freelance
03.2008 - 01.2014
Certified Nursing Assistant-Float Position
Dryer Medical Clinic
01.2006 - 03.2008
Retail Sales Associate
Rave Clothing
01.2004 - 01.2006
Retail Sales Associate
Fudge Factory
01.2004 - 01.2005
Photography Certifications - Photography
Online Education Through Bella Baby Employer
Early Childhood Education Certifications - Early Childhood Education
Coastal Carolina Community College
Certification For Nursing Assistant - Nursing Assistance
Waubonsee Community College
High School Diploma -
Kaneland Senior Highschool
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