Lauren Robinson
San Marcos
Summary
Motivated and customer-focused Hospitality Manager with hands-on experience as a Leasing Agent, currently pursuing a Real Estate License while completing my final year at Texas State University as a Marketing major. Eager to bring proven strengths in leadership, client relations, and leasing operations to Residential Housing. Committed to delivering exceptional living experiences, enhancing resident satisfaction, and driving operational excellence in dynamic, high-volume residential environments. Skilled at building strong relationships with residents, vendors, and cross-functional teams to support long-term community success. Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hayden Properties
San Marcos, US
12.2024 - Current
- Implemented preventive maintenance strategies, resulting in a 65% decrease in revenue.
- Executed thorough property inspections and maintenance checks, ensuring compliance with safety regulations, and enhancing the overall tenant experience.
- Analyzed customer feedback trends to identify service gaps, enabling targeted training that improved team performance and service quality.
Leasing Consultant
Hayden Properties
01.2023 - Current
- Managed executive and leasing agent calendars, scheduled property tours and client meetings, and coordinated travel arrangements for out-of-town prospects.
- Maintained and monitored office and leasing supplies inventory, optimizing cost efficiency, and ensuring seamless daily operations.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
Customer Service Specialist
Target Logistics
Remote, Remote
06.2024 - 02.2025
- Answered incoming customer inquiries regarding product and service information.
- Monitored call center queues daily in order to respond promptly to customer inquiries.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Customer Service Representative
Expedia
11.2023 - 05.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Marketing and International Business - Marketing and International Business
Texas State University
09.2025
Skills
- Management
- Sales analytics
- Shipping and logistics
- Ability to type 45 WPM while maintaining accuracy
- Business development
- Task prioritization
- CRM software proficiency
- Reviewing purchase orders
Certification
- Professional Design Engineer (PDE) License
- Project Management Tech (PMT)
Languages
English, Native
Awards
- Most Innovative Intern of the Year, 2022
- Overall Best Intern, Division Two, 2022
- Onboarding Project Lead, 2024
Timeline
Assistant Manager
Hayden Properties
12.2024 - Current
Customer Service Specialist
Target Logistics
06.2024 - 02.2025
Customer Service Representative
Expedia
11.2023 - 05.2024
Leasing Consultant
Hayden Properties
01.2023 - Current
Marketing and International Business - Marketing and International Business
Texas State University
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