Lauren Rohrich
Gilbert,AZ
Summary
Lauren is an energetic Sales Professional known for loyalty and dedication the the brand and customer. Accomplished in day-to-day account management and sales prospecting for assigned territory. Excels in fostering long-term relationships with customers, and maintaining strong retention. Recognized for contributing to team success through hard work, attention to detail, and excellent organizational skills. Proven track record in meeting and exceeding sales goals and growing business. Eager for continued personal growth and ready for the next career opportunity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Account Executive
Lifetouch
12.2017 - Current
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Implement networking strategies to sell deeper in accounts and find new business opportunities through referrals, average 20+ new accounts yearly.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Project management of yearbook advisers portfolio pacing throughout year, monitored pacing through Salesforce and Power BI reporting
- Pipeline management- responsible for retention of current accounts (92-100%), selling deeper in current accounts (200-250 account base), and gaining new business, achieved company retention goals 92-99% (pending program type)
- Strategic planning- including Account Annual Business Review to include profitability discussions and development of support systems for profitability, as well as competitor analysis and plans for targeting sales approaches for prospects.
- Kept detailed records of daily activities through Salesforce.
- Management of District level contracts. Creating standard operating procedures for area level office and District level partnerships to help deliver quality control service.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assist team members and leadership in additional projects including Proposals, BIDs/RFPs and process improvements at local level.
Sales Support Specialist
Lifetouch
09.2015 - 12.2017
- Collaborated with Sales Professional and Territory Manager serve customers
- Assisted in rebooking of accounts (150-200 account accounts), and achieved company retention goals 92-99% (pending program type)
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Maximized territory coverage by organizing schedules, appointments, and travel arrangements for field representatives.
- Promoted high levels of client satisfaction which led to referrals via consistent followups.
- Contributed to team objectives in fast-paced environment.
- Handled customer service issues with accounts and parents and provided prompt resolutions.
Patient Care Counselor
Barnet Dulaney Perkins Eye Center
01.2014 - 09.2015
- Maintained accurate records of patient interactions, including documentation of care plans, treatment goals, and progress notes.
- Assisted in training and mentoring of new staff members, sharing insights on best practices for patient-centered care delivery.
- Determined patient needs, presented surgical upgrade options, and overcame objections through consultative selling
- Contributed to positive clinic environment by maintaining professional demeanor and prioritizing patient needs above all else.
- Assisted in setting and meeting monthly goals/quotas for team
- Enhanced patient understanding of treatment plans by explaining medical procedures and answering questions thoroughly.
Teacher (1st Grade)
Alhambra School District
06.2013 - 10.2013
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Developed and implemented customized learning plans for both general education students and for students with special needs in integrated classroom.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
Teacher (2nd Grade Gifted Students)
Madison School District 321
01.2012 - 05.2012
- Created and managed student learning objectives with varied levels of students, requiring multiple educational strategies
- Set quarterly/weekly goals to monitor student progress and offered methods of support
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
Education
Master of Education -
Arizona State University West Campus
Glendale, AZ12.2011
Bachelor of Interdisciplinary Studies: Theater And Dance For Youth -
Arizona State University
Tempe, AZ05.2010
Skills
- Microsoft Office Proficient
- Programs Reporting- Power BI/ Salesforce
- Sales and Results Driven
- Solution Based Mindset
- Strong Communication Skills
- Self-confidence and Vision
- Teamwork and Collaboration
- Relationship Building and Rapport
- Coaching and Training
- Leadership and Ability to Inspire
- Strong Problem Solving Skills
- Strategic Sales Planning
Certification
Sandler Sales Bronze Certified
Accomplishments
- Net New Club 2018-2019 (Lifetouch)
- Net New Club 2017-2018 (Lifetouch)
- Rookie of the Year 2016-2017 (Lifetouch)
- High School Valedictorian (Sandra Day O'Connor High School)
Professional References
- Claire Smith, Territory Manager, Previous Direct Manager at Lifetouch, 480-285-7679
- Esperanza Apodaca, Previous Operations Manager at Lifetouch, 602-920-8310
- Alicia Cherry, Yearbook Sales Professional, Current Co-worker at Lifetouch, 480-353-1649
Timeline
Sales Account Executive
Lifetouch
12.2017 - Current
Sales Support Specialist
Lifetouch
09.2015 - 12.2017
Patient Care Counselor
Barnet Dulaney Perkins Eye Center
01.2014 - 09.2015
Teacher (1st Grade)
Alhambra School District
06.2013 - 10.2013
Teacher (2nd Grade Gifted Students)
Madison School District 321
01.2012 - 05.2012
Master of Education -
Arizona State University West Campus
Bachelor of Interdisciplinary Studies: Theater And Dance For Youth -
Arizona State University