Lauren Rowland
Frisco,TX
Summary
Dynamic Account Manager with a proven track record at Alacrity Claims Solutions, excelling in client relations and account management. Expert in optimizing communication and fostering trust, resulting in expedited claim resolutions. Skilled in CRM implementation and team collaboration, enhancing client satisfaction and retention through strategic relationship management.
Overview
12
12
years of professional experience
Work History
Account Manager
Alacrity Claims Solutions
01.2016 - 07.2025
- Managed over 200 active claims per day with over 50 incoming/outgoing phone calls and emails daily.
- Developed long-lasting relationships with insureds to foster trust and loyalty with their insurance carriers.
- Expedited claim resolutions by acting as a liaison between clients and claims adjusters throughout the entire process.
- Managing the relationship between the major insurance carriers and their customers by managing their inventory, onsite inspections and financial impact to both parties.
- Key responsibilities include building relationships with carriers and their insureds via email and phone communication, coordinating with internal teams and managing communication with the adjusters.
- Coordinating onsite contents inspections by dispatching adjusters across the nation.
Relationship Manager
Rising Point Solutions
10.2013 - 12.2014
- Developed and maintained strong client relationships to enhance retention and satisfaction by handling 150-200 calls per day to mortgage lenders.
- Coordinated cross-functional communication between mortgage lenders and their clients to streamline credit repair processes.
- Led strategic planning sessions to align relationship management goals with overall business objectives.
- Implemented CRM tools to optimize tracking of client interactions and improve follow-up procedures.
- Actively managed a portfolio of two hundred mortgage lenders writing marketing emails, phone campaigns, and managing large email volume.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Education
High School Diploma -
The University of Texas | UT High School
AustinSkills
- Account management
- Complex problem solving
- Teamwork and collaboration
- Client relations
- Account development
- Team Training
- Report writing
- Cold calling skills
Timeline
Account Manager
Alacrity Claims Solutions
01.2016 - 07.2025
Relationship Manager
Rising Point Solutions
10.2013 - 12.2014
High School Diploma -
The University of Texas | UT High School
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