LAUREN RUELAS
Los Angeles,CA
Summary
Service-focused professional with background in concierge roles, skilled in providing personalized guest services and managing front desk operations. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from clients.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Guest Service Associate
European Wax Center
Los Angeles, California
11.2023 - 11.2024
Greet guests at Westwood Village, utilize Zenoti scheduling software, work alongside Wax Specialists to ensure a consistent and seamless experience, operate cash handling in opening and closing procedures, work towards metric goals by educating guests on discounted wax and skincare packages
Studio Experience Team
University of California Los Angeles
Los Angeles, USA
08.2023 - 06.2024
CorePower Yoga
Los Angeles, USA
- Supported yoga instructors, signing in students and confirming payment through membership, class pack, or ClassPass
- Handled cash transactions, following proper cash handling procedures for apparel
- Resolved customer requests for rental mats and towels
- Assisted in the setup and sanitization of studio rooms in preparation for group fitness classes
- Stock towels and clean weights, mats, mirrors, floors, and bathrooms
Care Extender Volunteer
UCLA Health
Los Angeles, USA
- Utilize P-Tube to transport laboratory specimens
- Sanitize patient beds and high touch surface areas
- Monitor and restock supplies in patient care areas
- Print visitors badges
Education
Bachelor of Arts - Political Science
University of California, Los Angeles
06.2026
Skills
- Cash handling experience
- Check-in and Check-out procedures
- Data entry proficiency
- Scheduling
- Upselling
- Customer loyalty programs
Certification
American Heart Association BLS CPR Certification, 1/2023
Languages
Spanish
Timeline
Guest Service Associate
European Wax Center
11.2023 - 11.2024
Studio Experience Team
University of California Los Angeles
08.2023 - 06.2024
CorePower Yoga
Care Extender Volunteer
UCLA Health
Bachelor of Arts - Political Science
University of California, Los Angeles