Lauren Ruiz
Georgetown,TX
Summary
Administrative professional with extensive experience in enhancing guest experiences and optimizing office operations. Proven ability to manage schedules, maintain accurate records, and process payments efficiently in both hospitality and office settings.
Overview
10
10
years of professional experience
Work History
Cocktail Server
Mayfair
Austin, Texas
07.2025 - Current
- Enhanced guest experiences by providing attentive and personalized service.
- Managed multiple tables effectively, ensuring timely fulfillment of guest needs.
- Executed payment processing and cash handling accurately.
Receptionist
Classic Collision
Cedar Park, TX
03.2023 - Current
- Maintained and updated scheduling system for management and clients to enhance efficiency.
- Answered and routed calls via multi-line phone system, ensuring prompt communication.
- Prepared and distributed correspondence through email, phone, and postal mail.
- Kept accurate client records and appointment logs for effective tracking.
- Oversaw visitor check-in process to ensure security and professionalism.
- Managed front desk operations while greeting customers warmly to create a welcoming environment.
- Processed customer paperwork accurately and maintained organized filing systems.
Server
Twin Peaks
Round Rock, Texas
07.2022 - 03.2023
- Delivered exceptional customer service, enhancing guest dining experiences.
- Processed food and beverage orders using POS system to ensure accuracy and speed.
- Resolved customer inquiries and issues to enhance overall satisfaction.
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
Customer Service Representative
Buy Buy Baby
Austin, TX
04.2018 - 07.2019
- Resolved customer inquiries and escalated complex issues to management for timely resolution.
- Delivered product knowledge and order assistance to enhance customer experience in a fast-paced retail environment.
- Maintained accurate customer account information to ensure seamless service.
- Processed transactions, returns, and exchanges with accuracy.
Cashier
HEB Grocery Store
Round Rock, TX
08.2016 - 12.2017
- Processed high-volume transactions, ensuring accurate and prompt service to customers.
- Provided courteous service to customers, contributing to a positive shopping experience.
- Conducted inventory checks and restocked items to maintain optimal product availability.
Education
Associate Degree - Nursing (Nurse Anesthetist - In Progress)
Austin Community College
Round Rock, TX05-2026
Skills
- Administrative support and clerical tasks
- Scheduling and calendar management
- Data entry and records management
- Microsoft Office Suite proficiency
- Document preparation and correspondence
- Payment processing and POS systems
- Beverage service
- Visitor check-in and security procedures
- Multi-line phone system operation
- Customer service excellence
- Conflict resolution strategies
- Professional appearance
Timeline
Cocktail Server
Mayfair
07.2025 - Current
Receptionist
Classic Collision
03.2023 - Current
Server
Twin Peaks
07.2022 - 03.2023
Customer Service Representative
Buy Buy Baby
04.2018 - 07.2019
Cashier
HEB Grocery Store
08.2016 - 12.2017
Associate Degree - Nursing (Nurse Anesthetist - In Progress)
Austin Community College