Lauren Saenz
Houston,TX
Summary
Dynamic General Manager with a proven track record at McDonald's, excelling in operations management and team leadership. Spearheaded training programs that enhanced staff performance and reduced turnover by 20%. Expert in problem resolution and inventory control, driving profitability while ensuring exceptional customer service and compliance with health regulations.
Overview
14
14
years of professional experience
Work History
General Manager
McDonald's
04.2025 - Current
- Directed daily operations to ensure exceptional customer service and efficient workflow.
- Implemented training programs for staff to enhance performance and operational consistency.
- Analyzed sales data to identify trends and optimize menu offerings based on customer preferences.
- Developed strategies to improve employee engagement, resulting in reduced turnover rates.
- Managed inventory control processes to minimize waste and maximize profitability.
- Oversaw compliance with health and safety regulations, ensuring a safe environment for customers and staff.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
1st Assistant Director
McDonald's
07.2011 - 04.2025
- Contributed to efficient workflow management for enhanced productivity.
- Coordinated staff scheduling to meet peak demand periods efficiently.
- Supported training initiatives for new team members, fostering a collaborative environment.
- Implemented inventory management procedures to maintain stock accuracy and availability.
- Monitored quality control standards, ensuring compliance with company policies and regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
No Degree -
Wheatley High School
Houston, TXSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and development
Timeline
General Manager
McDonald's
04.2025 - Current
1st Assistant Director
McDonald's
07.2011 - 04.2025
No Degree -
Wheatley High School