Lauren Santistevan

• Managed wholesale and D2C service teams while ensuring business operations were executed successfully; ensuring deadlines were met while maintaining high-quality work standards.
• Coordinated with sales and marketing teams to align customer service efforts with promotional campaigns.
• Maintained a thorough understanding of product offerings to confidently address inquiries from both customers and staff members alike.
• Oversaw the hiring process for customer service representatives, selecting candidates who fit well with company culture and values.

Retail Assistant Manager

• Supervised and trained sales associates, monitored sales activities and inventory re-orders, communicated with vendors and sales reps daily. Responsible for the hotels visual merchandising, and finding the best brands to partner with.

Activities Manager

• Developed programming and activities for resort guests and families. Responsible for planning holiday events. Lead a team and ensured daily operations were executed flawlessly.
• Used critical thinking to break down problems, evaluate solutions and make decisions.