Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Satcher

Longview,TX

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server / Server Trainer / Local Store Marketer

Texas Roadhouse
03.2022 - Current
  • Used multitasking skills by taking care of multiple tables at once without compromising service quality.
  • Worked with POS system to place orders and manage bills.
  • Worked aside team members during busy shifts for efficient workflow.
  • Performed opening and closing duties, ensuring the dining area and kitchen was prepared foe the next business day.
  • Gave a personalized experience and service to new guests and regulars.
  • Handled customer complaints or concerns professionally, coming up with a solution while keeping a smile.
  • Assisted in training new hires, giving guidance on specific restaurant rules, policies, and basic server knowledge.
  • Increased sales with upselling techniques.
  • Assisted in planning special events such as Dine-to-Donate which contribute to the restaurant's reputation and sales.
  • Helped customers with dietary restrictions and allergies by using clear communication and working closely with kitchen staff.
  • Created engaging in-store promotions and events for customers.
  • Developed marketing campaigns for Facebook to increase overall revenue and customer rapport.
  • Building rapport outside of the walls within the local community by establishing partnerships with nearby businesses.

Server

Judd’s Downtown
01.2021 - 06.2021
  • Used multitasking skills by taking care of multiple tables at once without compromising service quality.
  • Worked with POS system to place orders and manage bills.
  • Worked aside team members during busy shifts for efficient workflow.
  • Performed opening and closing duties, ensuring the dining area and kitchen was prepared foe the next business day.
  • Gave a personalized experience and service to new guests and regulars.
  • Handled customer complaints or concerns professionally, coming up with a solution while keeping a smile.
  • Increased sales with upselling techniques.
  • Memorized weekly specials for food and alcohol.

Dietary Assistant

Longview Regional Medical Center Hospital
10.2020 - 01.2021
  • Followed food safety standards by adhering to proper storage, handling, and sanitation procedures.
  • Worked together with dietitians to develop specialized menus for patients with specific dietary requirements.
  • Supported patients reach their nutritional goals by carefully measuring ingredients and following meal guidelines.
  • Arranged tray and table settings with proper tableware and condiments.
  • Showed strong attention to detail while completing daily tasks such as taking accurate meal orders from nurses or directly from patients when necessary.

Education

General Studies

Texas State Technical College
Marshall, TX
2023

Emergency Medicine

Tyler Junior College
Tyler, TX
2022

Pine Tree High School
Longview, TX
2019

Skills

  • Cash Handling
  • Guest Engagement
  • Cleanliness standards
  • Sales expertise
  • Suggestive Selling
  • Guest Relations Management
  • High Energy and Stamina
  • Team Leadership
  • Attention to Detail
  • Decision-Making
  • Teamwork and Collaboration
  • Time Management
  • Staff Training
  • Exceptional customer service
  • Allergy awareness
  • Marketing Analytics
  • Graphic Design
  • Social Media Management
  • Microsoft Office
  • Nutritional knowledge
  • Computer Skills
  • Scheduling and Planning
  • Heavy Lifting
  • Strength training
  • Strength and Agility Training
  • Passion for fitness
  • Health and wellness

Certification

  • First Aid, CPR, AED Instructor's Certificate – American Red Cross.
  • Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM).
  • OSHA Certified
  • Food Handler Certification - National Restaurant Association.
  • Texas Alcoholic Beverage Commision - Seller Training School

Timeline

Server / Server Trainer / Local Store Marketer

Texas Roadhouse
03.2022 - Current

Server

Judd’s Downtown
01.2021 - 06.2021

Dietary Assistant

Longview Regional Medical Center Hospital
10.2020 - 01.2021

General Studies

Texas State Technical College

Emergency Medicine

Tyler Junior College

Pine Tree High School

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Lauren Satcher