Lauren Schmidt
West Chester,PA
Summary
Dynamic leader with expertise in luxury customer service and event planning. Proven track record in driving process improvements and enhancing team productivity, resulting in increased customer satisfaction and successful event execution. Passionate about creating memorable experiences through strategic planning and attention to detail.
Overview
5
5
years of professional experience
Work History
Lead Internal Service Advisor
Porsche Main Line & Lotus Philadelphia
Newtown Square, Pennsylvania
10.2024 - 05.2026
- Tracked job progress, ensuring timely completion within established deadlines.
- Coordinated part orders to meet customer specifications for each project.
- Mentored junior staff in best practices and problem-solving techniques.
- Led team in executing daily operations while adhering to project deadlines.
- Collaborated with team members to resolve discrepancies in financial data.
- Maintained optimal technician scheduling by coordinating service appointments.
- Managed customer inquiries, leveraging extensive knowledge of luxury vehicles.
Assistant Estimator
Brandywine Coach Works
West Chester, Pennsylvania
01.2024 - 10.2024
- Assisted in preparing detailed cost estimates for repair and restoration projects.
- Maintained cleanliness in common areas and restrooms throughout the facility.
- Assisted with inventory management by organizing cleaning supplies and equipment.
- Evaluated vehicle damage and assessed repair costs with precision.
- Maintained up-to-date knowledge of automotive repair trends and technologies.
Automotive Restoration Technician
Last Chance Garage
Unionville, Pa, PA
10.2023 - 01.2024
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various vintage vehicle makes and models.
- Collaborated with clients to develop restoration plans tailored to their needs.
- Collaborated with team members to resolve complex mechanical problems.
Tasting Room Lead
Penns Woods Winery
Chadds Ford, Pennsylvania
07.2021 - 01.2023
- Oversaw operations across sales, finance, human resources, and compliance in a matrix management environment.
- Devised processes that boosted long-term business success and increased profit levels.
- Established and administered annual budget with controls to minimize burn rate and support sustainability.
- Enabled customer appreciation by addressing inquiries about products throughout the store.
- Maintained high customer satisfaction through prompt handling of product returns.
- Coordinated logistics for corporate and community events to ensure seamless execution.
- Developed event timelines that streamlined planning and enhanced operational efficiency.
- Managed inventory of wines and merchandise to guarantee consistent availability.
Education
Certification of Automotive Reconditioning - Automotive-Body Technology & Welding
Automotive Training Center
Exton, PA09-2024
Associate of Science - Dental Hygiene
Montgomery County Community College
Blue Bell, PA06-2023
Skills
- Staff management and leadership
- Business strategy development
- Conflict resolution
- Social media marketing
- Visitor check-in processes
- Cost estimation and control
- Process improvement
- Problem solving
- Time management
- Attention to detail
- Team collaboration
- Inventory management
- Active listening
- Work ethic
- Multitasking and organization
- Quality assurance
- Vehicle inspection
- Customer relationship management
- Team leadership
- Mentoring staff
- Event coordination
- Consulting services
- Work planning and prioritization
- Project coordination
- Schedule management
- Document control
- Negotiation skills
- Meeting coordination
Timeline
Lead Internal Service Advisor
Porsche Main Line & Lotus Philadelphia
10.2024 - 05.2026
Assistant Estimator
Brandywine Coach Works
01.2024 - 10.2024
Automotive Restoration Technician
Last Chance Garage
10.2023 - 01.2024
Tasting Room Lead
Penns Woods Winery
07.2021 - 01.2023
Certification of Automotive Reconditioning - Automotive-Body Technology & Welding
Automotive Training Center
Associate of Science - Dental Hygiene
Montgomery County Community College