Lindsay Smith
Los Lunas,NM
Summary
Experienced in team leadership, customer service, and operational management. Motivated and ready to learn something new each day. Always excels at prioritizing and completing multiple tasks simultaneously. Ready to take on a new challenge and share my skills at a new level. Experienced Internal Service Advisor with strong background in coordinating and implementing internal services to improve operational efficiency. Possess exceptional skills in problem-solving, communication, and time management that contribute to seamless workflow operations. Have made significant contributions by identifying potential improvements, demonstrating adaptability, and maintaining professionalism under pressure.
Overview
12
12
years of professional experience
Work History
Assistant/Internal Service Advisor/Accounts Payable Administrator
Sandia BMW Group 1 Automotive
Albuquerque, NM
07.2023 - Current
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively, while maintaining a high level of professionalism.
- Maintained hands-on knowledge of job roles, and regularly stepped in to perform business duties.
- Facilitated month-end closing processes, invoicing, and journal entries.
- Coordinating and approving with vendors what needs to be done for each specific vehicle.
- Write repair orders on all incoming vehicles.
- Approve or deny any work that needs to be done on pre-owned vehicles.
- Write POs for each vendor and scan in the POs.
- Email extended warranty companies to collect payments, and process all payments.
- Research aftermarket parts to find other options when parts are on back order, or if we need to find a price break to keep a pre-owned vehicle.
- Book and close Ro's.
- Quality-check vehicles as they are finished in the shop.
- Stock and order all refreshments in the customer waiting area.
- Scan vehicles for check engine lights, and order necessary parts.
Assistant Service Manager
Larry Miller Casa Jeep
Albuquerque, NM
03.2023 - 06.2023
- Collaborated closely with technicians to ensure quality workmanship on all repairs.
- Managed daily operations of the service department including scheduling, staffing, and invoicing.
- Provided leadership to service advisors through effective training and coaching.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Identified operational process inefficiencies to recommend necessary improvements.
- Conducted monthly meetings to create business plans to drive successful monthly business.
Internal Advisor/Rental Agent/Assistant/Internal Service Advisor/Accounts Payable Accountant
Sandia BMW Group 1 Automotive
Albuquerque, NM
10.2021 - 02.2023
- Advised clients on vehicle features and service options.
- Assisted in resolving customer inquiries and complaints efficiently.
- Coordinated with sales team to enhance customer experience.
- Managed appointment scheduling for customer service visits effectively.
- Facilitated communication between departments to streamline operations.
- Collaborated with team members to enhance customer service experiences.
- Oversaw maintenance, appearance and performance of company vehicles.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approve and deny work daily on pre-owned vehicles.
- Track each incoming unit.
- Write posts for new and pre-owned vehicles.
Warranty Administrator Chrysler Jeep & Dodge
Capital Automotive
Garner, NC
10.2019 - 09.2021
- Conducted test drives on random vehicles to check the work performed by technicians.
- Handle fleet accounts with ARI, Auto Integrate, and Service Net.
- Managed shop and dispatched repair orders according to technician skill level.
- Assist the technician with parts covered under warranty.
- Check all parts on all tickets. Check prices and parts quantity.
- Accomplished the monthly goals set by management.
- Submitted warranty claims activity in a timely and effective manner.
- Research labor ops, including additional time that could be claimed for work performed.
- Reconciled warranty claims daily, followed up on outstanding claims, and worked with the accounting department to obtain payments.
- Take appropriate, clear photos of the vehicle and parts for warranty approval.
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
- Maintain team productivity by keeping the advisor and technician informed of approvals and parts on order.
- Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors.
- Verify that all documents are signed and dated for each deal.
- Uploaded, emailed, and mailed bank documents to each lender.
- Down payments are paid and receipted in.
- Punch all new and used rebates.
- Warranties, gap policies, and contracts are valid.
- Track rejected deals from lenders.
- Assist Finance Managers and Sales Managers.
- Post all deals daily.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained a complex digital filing system for financial information.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed accounts payable and receivable for the sales department.
- Maintained the staff directory and the company policy handbook for the human resources department.
Dealer Processor
Asbury Automotive Group Inc.
06.2019 - 10.2019
- Created detailed reports regarding the sale of new and used vehicles including pricing information.
- Managed inventory control processes such as stocking shelves, restocking merchandise, and tracking orders.
- Handled all paperwork related to vehicle purchases such as contracts, titles, registrations and warranties.
- Tracked sales performance data using various software systems such as Microsoft Excel or Access databases.
Warranty Administrator
Automax
, US
09.2018 - 06.2019
- Monitor 4 different manufacturers warranty claims Volkswagen, Hyundai, Mitsubishi, and Suzuki.
- Dispatch, approve, process, and close all internal tickets for pre owned department. Opened 40 tickets daily.
- Check all parts on all tickets. Check prices and parts quantity.
- Accomplished monthly goals set by management. Closed 500 labor hours daily to achieve monthly goals for service department.
- Monitored, assisted technicians with parts and components covered under warranty.
- Coordinate with body shops, vendors and detail for approved work.
- Checked technician's story, time ran and informed technicians of recommendations that need to be made.
- Met with customers about repairs performed, answered all questions.
- Maintained customer satisfaction in order to improve a higher retention.
- Submitted warranty claims activity in timely and effective manner. Warranty paid out average of $400,000 monthly.
- Research labor ops including additional time that could be on claimed on work performed.
- Reconciled warranty claims daily, followed up on outstanding claims, work with accounting department to obtain payments.
- Take appropriate, clear photos of vehicle and parts for warranty approval.
- Follow up with Volkswagen, Hyundai, Suzuki, Mitsubishi representatives daily to track prior approval request, goodwill, other authorizations.
- Guided employees through routine and complex administrative situations with decisive but motivational approach.
- Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
- Set and managed 20 different schedules to give proper coverage to required areas and meet customer service demands.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires, and post-interview assessments.
- Contacted and emailed customers to follow up on recent purchases or service visits and inform on promotions and upcoming events.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Finance Administrator
Group 1 Automotive Inc
, US
08.2015 - 11.2017
- Increased sales and service retention by promoting complementary products and monthly promotions.
- Communicated and supported service, sales, marketing and administrative teams.
- Trained and strengthened team members in successful strategies to improve CSI scores monthly.
- Process, comply and post deals. Posted 320 deals monthly.
- Analyze all documents.
- Review and close service repair orders.
- Follow up and keep records of paid warranty and extended repair orders.
- Prepare and manage daily deposits for finance, service and sales.
- Process and submit warranty cancellations for lenders and customers.
- Provided administrative support to corporate office department for end on month financial statements.
- Performed general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Completed, provided inventory counts monthly and floor plan audits 400 vehicles in stock.
- Monitored and updated websites with current service, sales, specials and rebates monthly.
- Submitted rebates for purchased vehicles.
- Assigned purchase orders and communicated with body shops and vendors on approved work.
- Trained and provided current employees options for additional training opportunities and workshops.
- Assisted Managers in interview process of prospective employees and provided feedback.
- Wrote repair orders for pre-owned department and approved all work to be completed by service department.
- Closed assigned purchase orders for new and pre-owned vehicles daily.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of products.
- Received training and certifications from Nissan to represent brand, explain technical functions of mobile devices and guide product selection by customers.
Assistant Pre-Owned Manager
Bates Nissan
08.2013 - 07.2015
- Mentored and trained new employees on company policies and procedures.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Trained staff on proper inventory management techniques and procedures.
- Maintained accurate records of all incoming vehicles including quantity received, date received.
- Maintained records of all vendors and bodyshops.
Education
Associate of Arts - Culinary Arts
Le Cordon Bleu
Tx03.2017
Associate of Arts - Business
Troy University
AL01.2011
High School Diploma -
AL01.2008
Skills
- CDK
- Reynolds & Reynolds
- Dealer Track
- Customer service
- Staff training and development
- Team collaboration
- Task delegation
- Decision making
- Accounts payable
- Invoicing
- Repair orders
- Warranty administration
- Payment processing
- Inventory management
- Quality assurance
References
- AL, Humphry, Parts and Service director, 919-795-1841, Capital Chrysler, Jeep, Dodge & Ram
- Mike Ellis Service Manager 602-738-9293
Timeline
Assistant/Internal Service Advisor/Accounts Payable Administrator
Sandia BMW Group 1 Automotive
07.2023 - Current
Assistant Service Manager
Larry Miller Casa Jeep
03.2023 - 06.2023
Internal Advisor/Rental Agent/Assistant/Internal Service Advisor/Accounts Payable Accountant
Sandia BMW Group 1 Automotive
10.2021 - 02.2023
Warranty Administrator Chrysler Jeep & Dodge
Capital Automotive
10.2019 - 09.2021
Dealer Processor
Asbury Automotive Group Inc.
06.2019 - 10.2019
Warranty Administrator
Automax
09.2018 - 06.2019
Finance Administrator
Group 1 Automotive Inc
08.2015 - 11.2017
Assistant Pre-Owned Manager
Bates Nissan
08.2013 - 07.2015
Associate of Arts - Culinary Arts
Le Cordon Bleu
Associate of Arts - Business
Troy University