Lauren Schroder
North Richland Hills
Summary
Proven track record in enhancing customer experiences and salesmanship, notably at Iron Horse Golf Course, where I spearheaded initiatives to boost beverage cart revenue. Adept in teamwork and collaboration, my mentoring at McAlister's Deli significantly increased staff productivity. My reliability and exceptional customer service skills are complemented by proficient use of POS systems and a knack for upselling.
Overview
6
6
years of professional experience
Work History
Beverage Cart Attendant/Restaurant Server
Iron Horse Golf Course
06.2023 - Current
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
- Collaborated with fellow team members to create a welcoming atmosphere for guests on the golf course.
- Utilized strong communication skills to relay important information between golf course staff members as needed.
Server
The Cafe
03.2019 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Trainer/Restaurant Cashier/Restaurant Server
Mcalisters Deli
06.2021 - 01.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Hostess/ Cashier
Babes Chicken
09.2022 - 12.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Associate of Arts - Business
Tarrant County College
Fort Worth, TX12-2025
Skills
- Reliability and punctuality
- Customer satisfaction
- Order accuracy
- Excellent customer service
- Salesmanship
- Teamwork and collaboration
- Customer service
- Reliability
Timeline
Beverage Cart Attendant/Restaurant Server
Iron Horse Golf Course
06.2023 - Current
Hostess/ Cashier
Babes Chicken
09.2022 - 12.2022
Trainer/Restaurant Cashier/Restaurant Server
Mcalisters Deli
06.2021 - 01.2023
Server
The Cafe
03.2019 - 05.2023
Associate of Arts - Business
Tarrant County College
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