Lauren Segarra
Monroe,NY
Summary
Detail-oriented professional with expertise in managing patient referrals and coordinating with healthcare providers. Skilled in record-keeping and enhancing operational efficiency while ensuring patient satisfaction. Strong communication, problem-solving, and time management abilities support effective service delivery in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Referral Coordinator
Lehoel Inc
New City, New York
07.2026 - 10.2026
- Coordinated scheduling updates with patients, providers, and insurance contacts to ensure seamless referral processes.
- Checked referral documents for completeness and accuracy before submission.
- Verified authorization requirements and routed cases to appropriate service teams.
- Verified data from referring physicians for completeness and accuracy to support timely referrals.
- Updated referral status in electronic records and shared progress with staff.
- Maintained confidential records and organized referral files for daily workflow.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Supported patient referral requests for Lehoel Inc. across internal departments.
- Assisted in the development of referral processes and procedures.
- Performed data entry related to referrals into electronic health record systems.
- Advised staff on appropriate protocols when making a referral.
- Generated reports on referral activity and outcomes to inform strategy discussions and improve referral processes.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
Medical Scribe
CARE365
Pomona, New York
08.2024 - 06.2026
- Documented patient encounters for CARE365 providers during live clinical visits.
- Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
- Captured provider orders, referrals, and follow-up instructions in patient charts.
- Entered patient histories, physical examinations, and medications into electronic charts.
- Reviewed patient charts for completeness, accuracy, and proper medical terminology.
- Evaluated charts, documents and orders and made timely corrections.
- Communicated with providers to clarify documentation and resolve chart discrepancies.
- Prepared charts for upcoming appointments by retrieving relevant medical history from previous visits.
- Followed clinicians throughout shift in high-volume, busy environments.
- Updated electronic health records with histories, exam findings, and treatment plans.
- Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
- Maintained patient confidentiality while handling sensitive clinical information.
- Determined correct ICD-10 and CPT codes for use in medical record.
Care Coordinator
Arts medical center
Spring Valley, New York
01.2022 - 01.2023
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Coordinated case management services to ensure consistent delivery of quality care.
- Facilitated insurance authorizations and referrals to streamline client access to necessary services.
- Monitored care plan changes and updated providers on patient status.
- Communicated with patients, families, and providers to support ongoing care needs.
- Responded promptly to inquiries from patients regarding their care plans.
- Maintained accurate client records in accordance with agency policies and procedures.
Education
Associate of Science - Nursing
SUNY ORANGE
Middletown, NY01-2028
High School Diploma -
X376 Antonia Pantoja Preparatory Academy
The Bronx, NY08-2018
Skills
- Care coordination
- Insurance verification
- Authorization management
- Clinical documentation
- Medical terminology
- Patient chart management
- Data management and electronic health records
- Electronic health records
- Computer skills
- Critical thinking
- Organization
- Team building
- Healthcare management knowledge
- Healthcare management
- Patient communication
- Physician reports and notetaking
- Data management
- Critical thinking and organization
Timeline
Referral Coordinator
Lehoel Inc
07.2026 - 10.2026
Medical Scribe
CARE365
08.2024 - 06.2026
Care Coordinator
Arts medical center
01.2022 - 01.2023
Associate of Science - Nursing
SUNY ORANGE
High School Diploma -
X376 Antonia Pantoja Preparatory Academy