Crystal Heiser
Lancaster,Pa
Summary
Healthcare Professional with expertise in enhancing operational efficiency and implementing innovative solutions to elevate patient care. Achieved streamlined workflows and improved employee proficiency through effective communication and training initiatives. Delivered strong collaborative efforts within teams, consistently achieving desired patient care outcomes.
Overview
21
21
years of professional experience
Work History
Referral Coordinator
Penn Medicine Lancaster General Hospital
02.2024 - Current
- Facilitated authorizations and referrals through proactive customer engagement.
- Collaborated with cross-functional teams to meet referral processing goals.
- Conducted training sessions for staff to improve skills
Phlebotomy Technologist and Customer Service Specialist
PM-LGH
01.2023 - 02.2024
- Leveraged Epic Cadence and Resolute to streamline patient scheduling and enhance appointment management.
- Utilized communication and interpersonal skills to establish rapport with clients, fostering trust and satisfaction.
- Operated diagnostic equipment and maintained accurate patient records for clinical procedures.
- Calibrated instruments and verified output quality to support consistent test results.
- Coordinated with physicians and nursing staff to prepare patients and resolve procedural issues.
Diagnostic Mammography/Breast Sonography Technologist – Trainer
Penn Medicine-Lancaster General Health
10.2016 - 01.2023
- Trained staff on new systems to streamline workflow and improve service delivery.
- Identified training needs with department leaders to support alignment with organizational goals.
- Implemented evaluation methods to assess training effectiveness and gather participant feedback.
- Collaborated with healthcare teams to implement technology solutions that enhanced patient care experiences.
- Supported troubleshooting efforts for technical issues affecting healthcare operations.
Mammography/Diagnostic Technologist Staff Technologist
Pinnacle Health System
04.2014 - 10.2016
- Collaborated with clinical teams to implement patient care technology improvements.
- Trained staff on new software applications to ensure proficient usage.
- Conducted regular assessments of technology performance to identify usability enhancements.
- Provided training sessions for users on how to use new software applications effectively.
Interventional Radiology Technologist - Facilitator, Clinical Instructor
Tower Health-The Reading Health System
06.2005 - 04.2014
- Operated imaging equipment for diagnostic and interventional procedures, ensuring accuracy and safety.
- Educated patients on procedures, enhancing their comfort and emotional well-being.
- Maintained inventory of supplies to ensure availability for all procedures.
- Implemented training programs that improved staff proficiency in radiologic technology and ensured high-quality patient care.
- Oversaw scheduling and maintenance of department operations to support seamless workflow and service delivery.
- Served as Epic superuser and contributed as committee member during go-live phase.
Education
Master of Healthcare Administration - Healthcare Administration
Saint Joseph’s University
Philadelphia, PA05-2025
Bachelor of Science - Medical Imaging with emphasis in Education
Bloomsburg University
Bloomsburg, PA02-2002
Skills
- Insurance Authorization
- Insurance verification
- Patient Data Management
- Patient scheduling
- Referral management
- Care Coordination
- Schedule management
- Workflow optimization
- Staff training
- Problem solving
- Leadership and Collaboration
Accomplishments
Keynote Speaker, Women's Expo of Lancaster County 2022
Represented Penn Medicine- LGH
Educated the public on the importance of Screening Mammograms and early detection.
Affiliations
American Registry of Radiologic Technology
-holds 3 certifications-
Radiography, Mammography, Breast Ultrasound
American Society of Radiologic Technologists
Junior Achievement South Central Pa
Alpha Phi Omega
Timeline
Referral Coordinator
Penn Medicine Lancaster General Hospital
02.2024 - Current
Phlebotomy Technologist and Customer Service Specialist
PM-LGH
01.2023 - 02.2024
Diagnostic Mammography/Breast Sonography Technologist – Trainer
Penn Medicine-Lancaster General Health
10.2016 - 01.2023
Mammography/Diagnostic Technologist Staff Technologist
Pinnacle Health System
04.2014 - 10.2016
Interventional Radiology Technologist - Facilitator, Clinical Instructor
Tower Health-The Reading Health System
06.2005 - 04.2014
Bachelor of Science - Medical Imaging with emphasis in Education
Bloomsburg University
Master of Healthcare Administration - Healthcare Administration
Saint Joseph’s University