Vonchelsea Burton
Louisville,GA
Summary
Detail-oriented Referral Coordinator with expertise in managing patient referrals and ensuring compliance with HIPAA standards. Proven ability to navigate insurance processes and advocate for patients while coordinating multidisciplinary teams to enhance care. Developed efficient referral tracking systems that streamlined workflow and improved patient outcomes.
Overview
4
4
years of professional experience
Work History
Client Referral Coordinator
Optimal Health Group
Bayview, MT
12.2022 - 04.2024
- Coordinated patient referrals to specialists and healthcare providers.
- Communicated effectively with patients regarding referral processes.
- Maintained accurate patient records and referral documentation.
- Collaborated with medical teams to streamline referral workflows.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Managed appointment scheduling for diverse patient needs.
- Assisted healthcare providers in navigating insurance authorizations.
- Educated patients on available resources and support services.
Referral Specialist
HealthCare Connections
Bayview, MT
01.2020 - 09.2022
- Coordinated patient referrals to specialized healthcare providers.
- Managed scheduling of appointments for referred patients.
- Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
- Communicated with medical staff about referral processes and requirements.
- Maintained accurate records of patient referrals and follow-ups.
- Assisted patients in understanding referral information and procedures.
- Collaborated with insurance representatives to verify coverage for referrals.
Education
Jefferson County High School
Louisville , GaSkills
- Coordinate referrals
- Referral workflow optimization
- Patient record management
- Electronic health records
- Patient records oversight
- Referral tracking
- Healthcare communication
- Client relationship management
- Patient education
- Insurance authorization
- Insurance precertification processes
- Physician reports
- Patient scheduling
- Appointment reminders
- Collaborative teamwork
- Attention to detail
- Time management
- Problem solving
- Adaptability under pressure
- Confidentiality compliance
- Multi-line phone management
- Referral wait list management
- Notetaking and documentation
- Healthcare systems
- Healthcare systems
- Insurance authorization
Accomplishments
- Implemented a new referral tracking system that decreased processing time by 30%. Developed a client feedback mechanism , boosting satisfaction scores by 15%
References
References available upon request.
Timeline
Client Referral Coordinator
Optimal Health Group
12.2022 - 04.2024
Referral Specialist
HealthCare Connections
01.2020 - 09.2022
Jefferson County High School