William Thomas

• Coordinate Committee meetings and agendas.
• Investigates and compiles reports on accidents or environmental incidents
• Maintains accurate recordkeeping data as required by the Occupational Safety and Health Administration
• All other duties assigned

• Provided customer service to patient and medical staff
• Secured patient information and confidential medical records in compliance with HIPPA privacy rule standards
• Trained inexperienced staff members in procedures (phone etiquette, office duties, and filling)
• Collect and processed patient demographic and insurance information into database for medical records

● Efficiently scheduled appointments using Epic ICD-10 and verified insurance

coverage to ensure accurate billing.

● Addressed patient inquiries, ensuring exceptional service, and streamlined

communication with medical staff.

● Key Achievements: Successfully reduced billing errors by 20% through

accurate insurance verification procedur

• Recommended services improvements to minimize recurring patient issues and complaints

● Facilitated communication between patients and various departments with

staff.

Developed a patient issue resolution system that increased service efficiency

by 25%.

● Collected and monitored vital signs, administered medications, and tracked

patient behaviors for reporting.

● Assisted physicians with biopsies, transporting time-sensitive specimens to

appropriate labs.

● Key Achievements: Contributed to achieving a 99% compliance rate in

cleanliness and lab specimen transport protocol