Dianne Dickens
Oakville,MO
Summary
Detail-oriented referral coordinator skilled in electronic health records, insurance authorization, and surgery scheduling. Committed to enhancing patient care and streamlining referral processes.
Overview
25
25
years of professional experience
Work History
Referral Coordinator
SSM HEALTHCARE
Fenton, Missouri
06.2023 - Current
- Coordinated patient referrals to ensure timely access to specialists and services.
- Communicated effectively with healthcare providers to streamline referral processes.
- Maintained accurate patient records in electronic health systems for tracking referrals.
- Obtained insurance prior authorization for surgery
- Schedule surgeries
- Inform patients of pre-operative instructions
- Schedule post-operative appointments
Patient Coordinator
SSM HEALTHCARE
Fenton, MO
06.2021 - 06.2023
- Assisted patients with registration and intake procedures upon arrival.
- Scheduled patient appointments and managed physician calendars effectively.
- Maintained accurate patient records in electronic health systems.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Pulled patient files and verified insurance before patient's appointment.
- Coordinated patient appointments and maintained appointment schedule.
Surgery Scheduling Coordinator
MERCY
Festus, Missouri
07.2006 - 02.2021
- Coordinated surgery schedules for multiple departments within a large healthcare facility.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Reviewed incoming requests from physicians regarding potential surgeries, confirming that they meet eligibility criteria.
- Scheduled follow-up appointments according to post-operative protocols.
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in care of patients undergoing surgery.
- Assisted patients with pre-operative instructions and answered scheduling inquiries.
- Processed insurance authorizations and verified patient coverage for procedures.
- Maintained accurate records of surgical procedures and scheduling changes for audits.
Customer Service Representative
United Healthcare Group
Maryland Heights, Missouri
07.2001 - 06.2006
- Assisted customers with inquiries regarding healthcare plans and services.
- Educated clients on benefits and coverage options available through United Healthcare.
- Utilized CRM software to manage customer interactions and track service requests.
- Provided timely follow-up on customer concerns to ensure satisfaction.
- Documented interactions clearly for future reference and compliance purposes.
Education
High School Diploma -
Herculaneum High School
Herculaneum, MO05-1988
Skills
- Electronic health records
- Insurance authorization
- Surgery scheduling
- Patient referral management
- Medical coding
- Healthcare regulations
Timeline
Referral Coordinator
SSM HEALTHCARE
06.2023 - Current
Patient Coordinator
SSM HEALTHCARE
06.2021 - 06.2023
Surgery Scheduling Coordinator
MERCY
07.2006 - 02.2021
Customer Service Representative
United Healthcare Group
07.2001 - 06.2006
High School Diploma -
Herculaneum High School