Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Sents

Independence,IA

Summary

Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.

Overview

14
14
years of professional experience

Work History

Community Assistant for Intellectual Disabilities

Full Circle Services
Independence, IA
10.2019 - Current
  • Improved resident satisfaction by addressing concerns, providing resources, and offering support as needed.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Promoted positive living environment for residents through effective communication and conflict resolution
  • Promoted positive mental health among clients through meaningful conversations and active listening to address concerns or feelings of isolation
  • Coordinated transportation services for medical appointments, errands, or recreational outings to foster client independence and socialization opportunities
  • Supported emotional well-being of clients'' family members by offering respite services, allowing them to take breaks from caregiving responsibilities without worry
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences

Patient Care Coordinator

VGM Companies/Homelink
Waterloo, IA
05.2017 - 10.2019
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Improved patient satisfaction by providing accurate and timely delivery of DME equipment.
  • Collaborated with healthcare professionals to ensure optimal selection and usage of appropriate DME products for patients.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents
  • Made contact with insurance carriers to discuss policies and individual patient benefits

Debt Collection Specialist

CBE Companies Inc.
Waterloo, IA
06.2016 - 05.2017
  • Decreased delinquency rates through consistent follow-ups, negotiation skills, and timely resolution of disputes.
  • Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors.
  • Expedited payment arrangements with debtors using persuasive techniques while treating them fairly and respectfully.
  • Protected company reputation by handling sensitive information with discretion and adhering to confidentiality policies
  • Maintained high volume of calls and met demands of busy and productive group
  • Documented customer payment interactions and account statuses for future reference
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor

Shift Lead

Dairy Queen/ Fourteen Foods.
Independence, IA
02.2010 - 06.2016
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Scheduled staff shifts to secure adequate coverage and productive workflows

Education

High School Diploma -

Independence Public Schools
Independence, IA
05.2013

Skills

  • Organizational Skills
  • Conflict Resolution
  • Problem Solving
  • Insurance Coding (ICD-9 and CPT)
  • Insurance Verification
  • Account Management
  • Call Center Experience
  • Negotiation
  • Complaint Resolution
  • Account Updating
  • Behavioral Management
  • Progress Documentation

Timeline

Community Assistant for Intellectual Disabilities

Full Circle Services
10.2019 - Current

Patient Care Coordinator

VGM Companies/Homelink
05.2017 - 10.2019

Debt Collection Specialist

CBE Companies Inc.
06.2016 - 05.2017

Shift Lead

Dairy Queen/ Fourteen Foods.
02.2010 - 06.2016

High School Diploma -

Independence Public Schools

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Lauren Sents