Lauren Shafer

• Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
• Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
• Negotiated contract renewals, securing continued business partnerships with satisfied clients.
• Built constructive customer relationships to improve loyalty and recommendations.

Took time off to care for my growing children.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.