Summary
Overview
Work History
Education
Skills
Certification
Coursework
References
Timeline
Generic

LAUREN SHEPARD

Fort Worth,TX

Summary

Dedicated and empathetic Registered Medical Assistant with extensive experience in direct patient care and medical office management. Proven track record of achieving high patient satisfaction through effective communication and interpersonal skills. Skilled in building trust and rapport with patients, ensuring a positive healthcare experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Registered Medical Assistant

Epiphany Dermatology
Fort Worth, TX
08.2023 - Current
  • Conduct patient assessments, documenting vital signs, and medical histories.
  • Assist physicians during exams, treatments, surgical procedures, and cosmetic procedures.
  • Prepare surgical trays ahead of procedures to enhance efficiency.
  • Position patients properly during examination or treatment for comfort and safety.
  • Explain treatment procedures and physicians' instructions.
  • Administer medications under physician's supervision.
  • Organize laboratory specimens for analysis, and coordinate lab results
  • Manage incoming calls, address inquiries, and schedule follow-up visits

Medical Assistant Extern

Epiphany Dermatology
Lewisville, TX
05.2023 - 06.2023
  • Guided patients to rooms and collected intake information using EMA systems.
  • Assisted physician during biopsy removals, cancer excisions, suture removals, and cosmetic procedures.
  • Reviewed patient charts and communicated biopsy lab results efficiently.
  • Addressed patient inquiries via email and voicemail promptly.
  • Sanitized and prepared surgical instruments for autoclave sterilization.
  • Processed medication refills and prescriptions electronically.

Food Server

Blue Ginger
Denton, Texas
05.2022 - 05.2023
  • Assisted customers daily with timely service and personalized recommendations.
  • Maintained comprehensive knowledge of products, menus, and specials.
  • Answered inquiries about menu items and addressed allergy concerns.
  • Prepared custom beverages and food orders to meet specific customer preferences.
  • Achieved high standards in sanitation and safety procedures throughout restaurant operations.

Chiropractic Assistant and Front Desk Associate

New Leaf Chiropractic
Flower Mound, Texas
08.2021 - 08.2022
  • Analyzed patient files and insurance information to ensure accuracy in patient care.
  • Scheduled over 50 appointments using Chirotouch while updating patient records.
  • Provided exceptional customer service through timely phone call responses and patient follow-ups.
  • Organized and completed billing invoices, insurance forms, and patient documentation efficiently.
  • Assisted patients with myofascial release, decompression, and light therapy techniques.

Remote Customer Service Representative

The Grounds Guys
Flower Mound, Texas
04.2021 - 08.2021
  • Delivered exceptional customer service through prompt responses to phone calls and emails.
  • Documented services in Excel while scheduling yard work estimates for customers.
  • Reported issues to leadership, facilitating support for customer needs.
  • Organized financial paperwork to improve customer retention and streamline operations.

Education

Associate of Applied Science -

North Central Texas Community College
Denton, Texas
05-2025

Medical Assisting Certificate -

Collin Community College
Allen, Texas
06.2023

Business Administration -

Austin Community College
Austin, Texas
05-2020

Bachelor of Science - Nursing

The University of Texas At Arlington
Arlington, TX

Skills

  • Patient care and customer service
  • Detail orientation
  • Problem solving
  • Medical records management and EMR/EHR
  • Phlebotomy and specimen labeling
  • Sterilization techniques
  • Multitasking and organization
  • Data entry and documentation
  • Medical terminology and HIPAA compliance
  • Surgical, laboratory and cosmetic procedures

Certification

  • Registered Medical Assistant
  • CPR Certified

Coursework

  • PHARMACOLOGY
  • MEDICAL LAW AND ETHICS
  • MEDICAL TERMINOLOGY
  • ADMINISTRATIVE PROCEDURES
  • MEDICAL ASSISTANT LAB PROCEDURES
  • ANATOMY AND PHYSIOLOGY 1 & 2
  • GENERAL CHEMISTRY
  • STATISTICS

References

References available upon request.

Timeline

Registered Medical Assistant

Epiphany Dermatology
08.2023 - Current

Medical Assistant Extern

Epiphany Dermatology
05.2023 - 06.2023

Food Server

Blue Ginger
05.2022 - 05.2023

Chiropractic Assistant and Front Desk Associate

New Leaf Chiropractic
08.2021 - 08.2022

Remote Customer Service Representative

The Grounds Guys
04.2021 - 08.2021

Associate of Applied Science -

North Central Texas Community College

Medical Assisting Certificate -

Collin Community College

Business Administration -

Austin Community College

Bachelor of Science - Nursing

The University of Texas At Arlington

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