Lauren Silva
Glen Burnie,MD
Summary
Driven Pharmacy Technician with over 11 years of experience and success in working within fast-paced specialty, hospital out-patient and retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Skilled in collaborating with healthcare teams and providing exceptional patient care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Specialty Pharmacy Technician
MedStar Specialty Pharmacy
01.2020 - Current
- Led initiatives between dispensing team and liaison team to ensure a more collaborative workflow.
- Guided weekly calls with operations managers and liaison staff to improve workflow and training processes.
- Played pivotal role in creating policies and procedures for pharmacy teams.
- Created new pharmacy workflow process that elevated efficiency and accuracy.
- Managed inventory of over $6 million with focus on buybacks and 340B purchases.
- Trained all incoming associates from technicians to pharmacists to liaisons on McKesson Enterprise and the pharmacy workflow process.
Inventory Pharmacy Technician
MedStar Outpatient Pharmacy
11.2015 - 01.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed data entry for more than 200 new prescriptions per day including updating patient demographics, allergies and insurance information with absolute accuracy.
- Obtained overrides from insurance companies regarding prior authorizations and refill too soons.
- Checked in and completed ordering of medications daily; sent expired, unused and recalled drugs back to wholesaler
- Communicated with hospital staff about their upcoming discharges and bedside delivery process
- Resolved patient issues and complaints with no assistance
Senior Certified Pharmacy Technician
Walgreens
08.2011 - 10.2015
- Supervised two pharmacy technicians and coordinated day-to-day assignments.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Answered patients' questions and troubleshot prescription issues.
- Assisted pharmacist with completing patient MTM's that resulted in better patient compliance
Education
MBA - Healthcare Management
Western Governors University
Salt Lake City, UT01.2019
Bachelor of Arts - Mathematics
Western Governors University
Salt Lake City, UT05.2014
Skills
- Team Collaboration and Communication
- Assisting Pharmacists
- Patient Centered Care
- Strong attention to detail and accuracy
- Workflow Management
- Specialty drug ordering and access knowledge
- Resolving Complaints
- Proficient in Etreby, Enterprise and McKesson pharmacy systems
- Compliance with state and federal regulations
Certification
- Washington, DC Board Certified Pharmacy Technician, Since May 2020
- Nationally Certified Pharmacy Technician, Since April 2012
- Maryland Board Certified Pharmacy Technician, Since August 2011
Timeline
Lead Specialty Pharmacy Technician
MedStar Specialty Pharmacy
01.2020 - Current
Inventory Pharmacy Technician
MedStar Outpatient Pharmacy
11.2015 - 01.2020
Senior Certified Pharmacy Technician
Walgreens
08.2011 - 10.2015
MBA - Healthcare Management
Western Governors University
Bachelor of Arts - Mathematics
Western Governors University
- Washington, DC Board Certified Pharmacy Technician, Since May 2020
- Nationally Certified Pharmacy Technician, Since April 2012
- Maryland Board Certified Pharmacy Technician, Since August 2011
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