Lauren Simonton
Freeport,IL
Summary
I have worked in the insurance world since 2011 and have obtained state licenses to sell home/auto. Communication skills and the ability to relay empathy to the customer is my strongest attribute! Experienced insurance professional with 10-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
13
13
years of professional experience
Work History
Claims Adjuster
Newell Brands Rubbermaid
09.2020 - Current
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Reviewed data to verify validity of claims and determine case management actions.
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Reduced loss ratios through fair and prompt processing of claims.
Claims Adjuster
Farmers
12.2022 - 08.2024
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Customer Service Representative
Farmers
09.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Insurance Agent
Holman-dahms Insurance
02.2016 - 09.2020
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analyzed customer needs and provided best options, upselling products and services.
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
- Drove client retention by increasing savings opportunities and identifying premium discounts.
Insurance Agent
State Farm
06.2014 - 02.2016
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analyzed customer needs and provided best options, upselling products and services.
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Generated new leads and identified potential clients by using successful direct marketing strategies.
- Drove client retention by increasing savings opportunities and identifying premium discounts.
Claims Specialist
Metlife Auto & Home
05.2011 - 05.2012
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
- Acted as intermediary between insurance companies and customers, including researching and assessing information to determine validity of claims.
- Researched coverage and premium options and supplied clients with best coverage available for individual needs.
- Investigated and analyzed requirements to improve timeliness of reports to customers.
- Promoted agency products to customers in person, by telephone and in writing.
Education
Some College (No Degree) -
Northern Illinois University
Dekalb, ILSkills
- Property adjusting
- Property claims
- Sales background
- Claims file management processes
- Strong interpersonal and communication skills
- Marketing
Timeline
Claims Adjuster
Farmers
12.2022 - 08.2024
Customer Service Representative
Farmers
09.2021 - 12.2022
Claims Adjuster
Newell Brands Rubbermaid
09.2020 - Current
Insurance Agent
Holman-dahms Insurance
02.2016 - 09.2020
Insurance Agent
State Farm
06.2014 - 02.2016
Claims Specialist
Metlife Auto & Home
05.2011 - 05.2012
Some College (No Degree) -
Northern Illinois University
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