Lauren Simpson

• Managed client relationships, enhancing satisfaction and service retention.
• Analyzed competitor activities to refine business development strategies.
• Coordinated outreach efforts, boosting brand awareness within the community.
• Identified potential clients, built relationships, and negotiated contracts.
• Determined business development opportunities and implemented effective strategy for client acquisition.
• Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
• Developed and implemented strategies to increase sales and market share.
• Generated leads and capitalized on business opportunities, driving new revenue for the company.
• Identified new customers through pipelining, pre-qualification and territory analysis and management.
• Conducted research on industry trends, competitor activities, and customer needs.

• Assessed clinical staff competency to enhance quality, continuity, and safety in patient care.
• Implemented and directed clinical services and operations to deliver competent, quality care.
• Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures.

Extensive knowledge of DOL rules and regulations Wrote LOMNs for all patients' recertification Assisted in IME for impairments and additional consequential diagnosis.

• Developed and maintained staffing schedule ensuring compliance with contract terms, budget mandates, and accreditation standards for optimal nursing coverage.

• Managed multiple properties, ensuring timely resolution of tenant issues to enhance tenant satisfaction.
• Handle resident complaints and expedite maintenance requests.
• Inspected properties regularly to identify deficiencies and schedule repairs.
• Collected and processed monthly assessments, rental fees, deposits, and payments, maintaining accurate financial records.
• Reviewed completed applications and assessed household information against file history and program regulations.
• Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
• Verified property compliance with state and federal regulations avoiding discrimination or illegal practices.
• Supervised annual adjustments of rent, operating expenses, and real estate taxes, ensuring compliance with financial regulations.

• Conducted daily rounds of nursing department to ensure staff performance met nursing standards.
• Directed emergency response and crisis interventions.
• Maintained correct number of staffers to meet budget parameters while promoting high levels of patient care.
• Communicated conditions, changes and care updates between clinical staff and physicians.
• Answered questions and addressed concerns from employees promptly through email, phone and in person.
• Consulted with staff members regarding patient care and treatment options.
• Managed cases and oversaw nursing care to ensure patients received optimal treatments and resources.
• Enforced disease prevention protocols among staff members, patients and visitors.
• Evaluated clinical functions to assess level and quality of care provided.

• Collaborated with providers to gather clinical information, facilitating prior authorization determinations and addressing individual inquiries.
• Determined medical necessity and cost-effectiveness of services through utilization review processes.
• Applied medical criteria and clinical judgment to researched cases to evaluate and establish determinations.
• Partnered with insurance companies and patients to identify optimal courses of action for care delivery.
• Conducted complex research, review and analysis of medical records, treatment plans and claim information.
• Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
• Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
• Coordinated with healthcare team to develop and implement patient care plans, ensuring alignment with treatment goals.

• Monitored patients prescribed psychotropic medications to assess medications' effectiveness and side effects.
• Collaborated with psychiatrists on medication adjustments and addressed compliance and efficacy issues.
• Conducted risk assessments for self-directed violence, identifying risk and protective factors, mental status, and triggers.
• Met patient needs by devising and coordinating highly tailored care plans for each individual.
• Cultivated patient relationships to enhance overall health and reduce self-harm practices.
• Discussed non-medical techniques such as yoga and meditation to help patients alleviate depression and anxiety.
• Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.