Lauren Sklenar

I manage hotel sales to increase occupancy and revenue, with primary responsibility for group bookings, room blocks, and event related room rentals. I coordinate all aspects of group business, including contract negotiation, rate management, rooming lists, and on site execution. Additionally, working closely with clients, event planners, and management to ensure smooth group stays and successful events. I've built strong relationships with both corporate and local accounts, monitored market trends, and supported sales strategies.

I provided exceptional guest service by managing check-ins and check-outs, handling reservations, resolving issues and processing payments. I assisted guests with inquiries, requests, and resolutions. Additionally, I answered phone calls, coordinated with housekeeping and maintenance on room status, and maintained accurate guest records and information. I also followed Holiday Inn Express brand standards, procedures, and safety policies while working flexible shifts in a fast paced environment.