Lauren Smith
Richardson,TX
Summary
Enthusiastic and customer-focused professional with a background in hospitality and administration, seeking to transition into a barista role. Proven ability to deliver excellent service, manage high-volume customer interactions, and in doing so enhance the coffee experience for patrons.
Overview
7
7
years of professional experience
Work History
Server
HG Sply Co.
Dallas, TX
08.2024 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Children's Care Specialist
Nanny Lane
Richardson, TX
04.2021 - Current
- Childcare: Provide daily care for children, including feeding, bathing, dressing, and supervising, over a three-year period supporting three separate families
- Meal Preparation: Prepare healthy and balanced meals and snacks, accommodating any dietary restrictions or preferences
- Communication: Maintain regular communication with parents regarding the children's daily activities, health, and any significant occurrences
Front Office Administrator
Pediatric Therapy Works
Temple, TX
02.2023 - 08.2023
- Client Management: Greeted and checked in clients, ensuring a warm and professional reception
- Communication: Served as the primary point of contact for all personnel
- Handled phone calls, emails, and in-person inquiries with professionalism and efficiency
- Customer Service: Addressed patient concerns and resolved issues promptly, ensuring a high level of client satisfaction and maintaining a positive clinic experience
Barista
Summer Moon
Kansas City, MO
01.2021 - 06.2021
- Provide information about menu items and make recommendations
- Drink Preparation: Prepare and serve coffee, espresso drinks, and other beverages
- Cleanliness: Maintain a clean and organized workspace, including equipment and customer areas
- Stock Management: Replenish supplies and notify management of low inventory
Hostess
Texas Roadhouse
Temple
05.2018 - 08.2018
- Greeting and Seating: Welcome guests warmly as they arrive
- Seat guests according to reservation and table availability and manage the waitlist
- Customer Service: Answer phones and handle reservation inquiries
- Provide information about menu and wait times
Education
B.S. - Speech-Language Pathology
University of Texas at Dallas
Dallas, TX05.2026
Skills
- Effective Prioritization
- Cultivating Positive Customer Interactions
- Self-Motivation
- Adaptability
- Organization
- Time management
- Team collaboration
References
- Kristyn Andrus, Lifetime Fitness, (214) 227-0700
- Morgan Sullivan, Pediatric Therapy Works, (210) 363-3604
Timeline
Server
HG Sply Co.
08.2024 - Current
Front Office Administrator
Pediatric Therapy Works
02.2023 - 08.2023
Children's Care Specialist
Nanny Lane
04.2021 - Current
Barista
Summer Moon
01.2021 - 06.2021
Hostess
Texas Roadhouse
05.2018 - 08.2018
B.S. - Speech-Language Pathology
University of Texas at Dallas
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