Kaitlyn Kraguljac
Parma,Ohio
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional experiences for guests.
Overview
4
4
years of professional experience
Work History
Server
Bob Evans Restaurant
Stow, OH
09.2023 - 03.2024
- Greeted customers, answered questions and recommended specials to increase profits.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Crew Member
Dairy Queen Grill & Chill
Parma, OH
06.2020 - 08.2023
- Processed cash and credit card payments, promptly returning receipts, coins, bills, and payment cards to customers.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Performed cashier duties such as taking orders, collecting payments, and providing change.
- Restocked kitchen supplies including food products and utensils.
- Wiped down tables and equipment, swept and refilled stock.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Cashier
Marshalls
Parma, OH
01.2022 - 06.2023
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer questions and provided store information.
Education
High School Diploma -
Valley Forge High School
Parma, OH05-2023
Physician Assistant
University of Cincinnati
Cincinnati, OHSkills
- Positive guest interactions
- Cleanliness standards
- Task prioritization
- Tech-Savvy
- Telephone skills
- Effective prioritization
- Goal setting
- Verbal and written communication
Timeline
Server
Bob Evans Restaurant
09.2023 - 03.2024
Cashier
Marshalls
01.2022 - 06.2023
Crew Member
Dairy Queen Grill & Chill
06.2020 - 08.2023
High School Diploma -
Valley Forge High School
Physician Assistant
University of Cincinnati
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