Cassie Snyder
Coventry,CT
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
12
12
years of professional experience
Work History
Server
Chez Ben Diner
Manchester, CT
07.2015 - Current
- Delivered exceptional customer service, fostering positive guest experiences.
- Provided exceptional service to high volume of daily customers.
- Greeted Chez Ben Diner guests and seated parties promptly.
- Took food and drink orders in fast-paced diner service.
- Took orders from customers accurately and in a timely manner.
- Delivered meals and beverages with attentive table service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated specials and menu details to diner guests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Trained new servers on menu knowledge and service standards to enhance team performance.
- Oversaw daily operations of restaurant to maintain smooth service flow.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Presented checks and processed cash and card payments.
Private Nanny
Heidi Schroder
Tolland, CT
08.2014 - 09.2022
- Managed daily childcare routines for the household
- Organized school drop-offs, pick-ups, and activities
- Supervised playtime, learning time, and outdoor time
- Provided supervision and guidance to ensure safety of children in all situations.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Communicated updates to family throughout day
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Job Coach
Camp Horizon
North Windham, CT
06.2014 - 03.2016
- Coached clients on appropriate workplace behavior and expectations.
- Coached Camp Horizon participants on job routines and workplace expectations.
- Modeled customer service behaviors during camp-based work activities.
- Supported participants with task completion at community job sites.
- Monitored workplace behavior and reinforced safety rules.
- Communicated with Camp Horizon staff, families, and employers about progress.
- Adapted support plans to match individual abilities and goals.
- Documented participant needs, schedules, and job coaching notes.
- Traveled to work locations to provide hands-on training, direct supervision and support to participants.
- Assisted participants in achieving highest level of independent functioning while receiving services.
- Conducted individualized assessments of client abilities, interests, and needs.
Education
Westfield High School
Westfield, MASkills
- Table service
- Order accuracy
- Menu knowledge
- Dining customer service
- Take-out service
- Cash handling
- POS systems
- Food safety
- Guest relations management
- Conflict resolution
- Problem solving
- Effective communication
- Team training
- Restaurant management
- Multitasking and organization
- Time management
- Customer upselling
- Strong work ethic
- Positive guest interactions
- Positive guest interactions
Timeline
Server
Chez Ben Diner
07.2015 - Current
Private Nanny
Heidi Schroder
08.2014 - 09.2022
Job Coach
Camp Horizon
06.2014 - 03.2016
Westfield High School