Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Completed forms, reports, and records to quickly handle all documentation for financial advisors.
Responsible for fielding all incoming calls and distributing messages to the appropriate personnel.
Resolve issues affecting clients accounts and transactions efficiently and accurately.
Followed-up on all client requests with insurance companies to ensure requests are in good order.
Substitute Teacher
Shepherd Public Schools
01.2021 - 06.2021
Maintained a safe and orderly classroom
Proctored quizzes, tests, and examinations
Instructed, tutored, and mentored individuals
Maintained day-to-day classroom management and discipline
Implemented instructor's lesson plans as outlined and assigned students class work.
Gym Attendant
Powerhouse Gym
10.2019 - 07.2020
Data entry experience through Datatrak
Performed cash handling transactions
Worked as a customer service representative, greeted members entering the facility, answered phone calls and assisted clients with questions pertaining to the gym
Opened new memberships
Informed guests about all available programs and fitness training
Maintained gym and ensured equipment and surrounding areas were clean and orderly.
Assistant Manager
Dogtopia
05.2019 - 05.2020
Performed cash handling transactions
Managed incoming and outgoing calls, scheduled and confirmed appointments for established customers, and assisted new clients with information about our facility
Communicated openly with pet owners about daily activities and behaviors, and solved any problems that may arise with their pet
Inventory management of supplies
Properly handling all dog injuries and documentation.
Animal Care Technician
Central Michigan University
10.2017 - 05.2019
Monitored and observed behavior of research animals
Used medical knowledge and clinical skills to apply medication to injured animals
Maintained a clean and sterile working environment in surgery and animal rooms
Provided care for laboratory animals.
Daycare Assistant
Becky's Tiny Tots Daycare
08.2016 - 08.2017
Communicated with children's parents or guardians about daily activities, behaviors, and related issues
Supported children's emotional, and social development
Monitored children's play activities and maintained a safe environment
Assisted in preparing and organizing mealtimes.
Phlebotomy Internship
McLaren Central Michigan Hospital
03.2016
Proficiency in blood collection by venipuncture and capillary technique from patients of all age groups
Collected blood cultures throughout the hospital
Properly handling all specimens according to the company's guidelines, protocols, and safety procedures while always maintaining a sanitary and safe workplace
Tracked collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed
Maintained an inventory of supplies, stocked supplies on carts and hand trays as required.
Veterinary Assistant
Northwoods Pet Care Center
06.2013 - 07.2016
Performed cash handling transactions
Performed office duties such as scheduling appointments for new and established customers, answered high volume calls, aiding clients with any questions or concerns, and collected and processed payments
Prepared surgical equipment and assisted veterinarian during surgical procedures
Collected and analyze bloodwork, performed laboratory test, and conduct diagnostic procedures
Cleaned and sterilized instruments and equipment
Filled prescriptions/administered medication and immunizations to animals
Monitored animals recovering from surgery and notified veterinarians if changes or symptoms occurred
Educated and advised clients on animal health care, nutrition, or behavioral problems.
Education
Bachelor of Science - Business Administration
Central Michigan University
Mount Pleasant, MI
12.2021
Phlebotomy Certification -
Mid-Michigan Community College
Mount Pleasant, MI
03.2016
Mid-Michigan Community College
Mount Pleasant, MI
01.2015
Volunteer Experience
Special Olympics Basketball Coach, Mount Pleasant, MI, 2015, 2017, I had the privilege to coach the Area 5 Special Olympics basketball team which was one of the best learning experiences I have encountered. Each practice was filled with joy and positivity. I taught participants the fundamentals of basketball, as well as lessons they could use in everyday life. Working with this group of individuals has made a tremendous impact on my life and I intend to use this experience as a building block for further future growth in everything I do.
Sr. Product Owner / Lead Business Analyst Payment Administration Product Team at Mutual of America Financial GroupSr. Product Owner / Lead Business Analyst Payment Administration Product Team at Mutual of America Financial Group