Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Sonnichsen

15520 SW Neptune Lane Beaverton, OR,OR

Summary

Personable and dedicated individual with eighteen years of experience in education, hospitality, retail sales and the craft beverage industry. Dedicated team player with an upbeat, positive attitude and proven skill in establishing relationships with team members and customers. Highly motivated to provide exceptional service satisfaction while contributing to overall company success. Customer service professional motivated to maintain customer satisfaction and contribute to company success with strong communication and multitasking skills.

Overview

11
11
years of professional experience

Work History

Customer Service Representative/Front Office Receptionist

GrowlerWerks
Portland , OR
11.2014 - 04.2019
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer needs and provided detailed information regarding products use, promotional opportunities and upcoming events.
  • Asked pointed questions to determine service needs and accurately input information into electronic systems.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Made 20-30 inbound/outbound calls daily in response to inquires and to obtain account information.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Trained new employees on procedures, software and company policies to maximize team performance.
  • De-escalated problematic customer concerns and maintained a calm demeanor to achieve problem resolution.
  • Set up and activated customer accounts for product purchase.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.

Elementary School Teacher/Substitute Teacher, K-12

Beaverton School District
Beaverton, OR
02.2008 - 06.2016
  • Created safe, nurturing environment of trust and respect.
  • Maintained safe, clean, and organized classroom environment.
  • Improved delivery of instruction by analyzing test data.
  • Handled challenging classroom behaviors with positive and effective classroom management.
  • Encouraged creativity by giving students opportunities to explore diverse educational topics with hands-on activities.
  • Taught students subject-specific material, learning strategies and social skills.
  • Involved parents in student education by cultivating strong relationships through email, in person interaction and end of term conferences.
  • Attended in-service training and professional development courses to stay on top of policy and education changes.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.

Education

Master of Arts - Master's of Art in Education

Lewis And Clark
Portland, OR
08.2007

Bachelor of Arts - Childhood Development

Portland State University
Portland, OR
06.2006

Skills

  • Customer relations experience
  • Extensive complaint handling and conflict resolution
  • High-energy attitude
  • Adaptive team player
  • Excel in front of house maintenance and organization
  • Strong analytical thinker
  • Proficient with call triaging
  • Office equipment proficiency
  • Skilled activity planner
  • Proficiency operating Microsoft, Shopify and NetSuite
  • Strong Problem-solving abilities
  • Inbound and outbound calling proficiency

Timeline

Customer Service Representative/Front Office Receptionist

GrowlerWerks
11.2014 - 04.2019

Elementary School Teacher/Substitute Teacher, K-12

Beaverton School District
02.2008 - 06.2016

Master of Arts - Master's of Art in Education

Lewis And Clark

Bachelor of Arts - Childhood Development

Portland State University

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Lauren Sonnichsen