Lauren Steele
Fayetteville,AR
Summary
Driven professional with expertise in customer service and sales. Proven ability to enhance customer satisfaction and drive sales growth through tailored product recommendations and efficient problem-solving. Strong team collaboration skills contribute to achieving organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Apricot Lane Boutique
Texarkana, Texas
02.2023 - Current
- Facilitated product selection for customers, aligning choices with individual preferences.
- Resolved customer inquiries and issues promptly to enhance service efficiency.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized store layout and appealing merchandise displays.
- Collaborated with team members to monitor inventory and maintain stock levels.
- Educated customers on promotions and loyalty programs to drive engagement.
- Performed regular cleaning tasks to uphold a welcoming shopping environment.
- Cultivated strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Mentored junior team members and managed employee relationships.
Family Babysitter
Lainey Steele and Laura Steele
Texarkana, Texas
01.2018 - Current
- Supervised children during playtime and structured activities.
- Prepared healthy meals and snacks for children's dietary needs.
- Organized educational games to promote learning and development.
- Communicated effectively with parents about daily activities and behavior.
- Maintained a safe environment by following health and safety guidelines.
- Assisted with homework and provided tutoring support as needed.
Education
Degree - Business Marketing
University of Arkansas
Fayetteville, Arkansas, AR05-2028
Texas High School
Texarkana, TX05-2025
Skills
- Customer service and support
- Sales techniques and strategies
- Team collaboration and strong teamwork
- Inventory and data management
- Visual merchandising
- Filing
- Call management and active listening
- Research and analysis
- Typing proficiency and time management
- Money handling
- Conflict resolution
- Relationship building
- Marketing strategies
- Retail store support
- Calendaring
- Paperwork processing
- High-energy attitude
Certification
ServSafe- Food Handler 2023
Affiliations
Texas HighStepper 2021-2025
Community Service
- Student Council
175+ Hours
- Leadership
100+ Hours
- Texas HighSteppers
75+ Hours
- Mission Trips
250+ Hours
TOTAL- 600+ Hours 2021-2025
References
Melissa Martin- Owner of Apricot Lane Boutique
- (903) 748-7578
Lainey Steele- Aunt
- (501) 827-4943
Laura Steele- Aunt
- (214) 564-4048
Timeline
Customer Service Representative
Apricot Lane Boutique
02.2023 - Current
Family Babysitter
Lainey Steele and Laura Steele
01.2018 - Current
Degree - Business Marketing
University of Arkansas
Texas High School