Summary
Overview
Work History
Education
Certification
Timeline
Generic

Lauren Stone

Napa,CA

Summary

I am dedicated to join a team that shares my same goals of bringing professionalism and excitement to the workplace. I strive to ensure every guests' experience exceeds their expectations. I take pride in building relationships with customers to ensure they visit again. I look forward to discussing potential employment with your establishment!

Overview

17
17
years of professional experience
1
1
Certification

Work History

Server

Charlie Palmer Steakhouse
Napa, CA
08.2023 - Current
  • Highly knowledgeable of steakhouse menu and service techniques to provide an incredible dining experience for patrons
  • Proficiency in wine service, including knowledge of varietals and presentation skillks

Manager/Server

Empress M
Napa, California
09.2024 - 09.2024
  • Front of House Shift Lead and Manager
  • Collaborative organizer of pop-up events, including staffing and food service (Bottlerock, Oxbow Riverstage)

Server

Morimoto Asia
Napa, CA
06.2022 - 10.2023
  • Participated in the opening of Chef's new establishment
  • Maintained closed-loop communication with back of house regarding customer allergies, dietary needs and specific requests

Crew Member

Trader Joe's
Napa, CA
05.2021 - 12.2021
  • Job duties; bagger, cashier, restock of merchandise, maintain cleanliness of establishment, customer service for guest assistance
  • Order Writer for departments of merchandise; inventory of stock, processed orders to vendors

Server

Fume Bistro
Napa, CA
02.2016 - 03.2021
  • Maximized team performance by training new employees in regards to proper food handling, guest expectations and establishment protocols

Customer Service Representative

Woodcreek Insurance
Roseville, CA
12.2014 - 01.2016
  • Primary customer service contact for Roseville and Southern California branches
  • Processed and maintained new and existing policies; changes in coverage, service requests, billing/payments, etc.

Server/Shift Leader

Outback Steakhouse
Roseville
06.2007 - 01.2016
  • Head server; orientation and training of newly hired employees with adherence to establishment policies
  • Responsible for end of day financial duties; balanced revenue, tip dispersment, finalized nightly deposits, etc.

Education

Bachelor of Science - Business Administration and Marketing

Sacramento State University
Sacramento, CA
2010

Certification

  • Food Handler Certification
  • ABC Alcohol Server Certification
  • California Department of Insurance, Property/Casualty Agent, License Number 08H3272
  • CBEST (California Basic Education Skills Test)

Timeline

Manager/Server

Empress M
09.2024 - 09.2024

Server

Charlie Palmer Steakhouse
08.2023 - Current

Server

Morimoto Asia
06.2022 - 10.2023

Crew Member

Trader Joe's
05.2021 - 12.2021

Server

Fume Bistro
02.2016 - 03.2021

Customer Service Representative

Woodcreek Insurance
12.2014 - 01.2016

Server/Shift Leader

Outback Steakhouse
06.2007 - 01.2016

Bachelor of Science - Business Administration and Marketing

Sacramento State University

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Lauren Stone