Lauren Swyers
Madison,MS
Summary
Motivated restaurant server with five years of experience serving and hosting customers in busy, NYC and Philadelphia. Reliable, punctual and friendly. Proven successful in providing high-quality customer service in fast-paced, high-stress environments. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Motivated to learn and grow.
Overview
6
6
years of professional experience
Work History
Dance Instructor
Xpress Dance Co.
07.2023 - Current
- Enhanced student performance by incorporating diverse dance styles and techniques in lessons.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
Restaurant Server
Rouge
10.2021 - 07.2023
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Restaurant Server
Fado Irish Pub
03.2021 - 10.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Restaurant Server
Randolph Beer
04.2018 - 04.2020
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School -
Madison Central High School
Madison, MS05.2016
Skills
- High-Volume Dining
- Experience with POS systems Breadcrumb/Upserve and Toast
- Wine service
- Food running (3 plates)
- Hospitality service expertise
- Daily Specials Memorization
- Order Accuracy
- Interactive communication skills
- Maintaining a positive attitude
Reference contact
Rouge Manager- Brittany Zajac (267)546-7787
Timeline
Dance Instructor
Xpress Dance Co.
07.2023 - Current
Restaurant Server
Rouge
10.2021 - 07.2023
Restaurant Server
Fado Irish Pub
03.2021 - 10.2021
Restaurant Server
Randolph Beer
04.2018 - 04.2020
High School -
Madison Central High School
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