Lauren Taylor
Knoxville,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Driver
UPS
11.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
OMNI Associate
Going Going Gone
11.2020 - 11.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Number 1 packer in Dicks Sporting Goods district
- Averaged 400+ orders daily
Sales Associate
TJ Maxx
06.2018 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
No Degree - Biology
Pellissippi State Community College
Knoxville, TN03-2022
High School Diploma -
Bearden High School
Knoxville, TN05-2020
Skills
- Time management
- Flexible schedule
- Punctuality
- Strategic planning
- Attention to detail
- Friendly and outgoing
Certification
- Licensed Esthetician - [State] Board of Cosmetology.
- Paramedical Certified
Timeline
Support Driver
UPS
11.2024 - Current
OMNI Associate
Going Going Gone
11.2020 - 11.2024
Sales Associate
TJ Maxx
06.2018 - 09.2020
- Licensed Esthetician - [State] Board of Cosmetology.
- Paramedical Certified
No Degree - Biology
Pellissippi State Community College
High School Diploma -
Bearden High School
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