Hi, I’m
Lauren Tekverk
Whitestone,NY
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
21
years of professional experience
Work History
Erins Isle
Waitress/Bartender
02.2018 - 02.2020
Job overview
- Shared knowledge of menu items, enabling customers to make personal decisions based on taste and interests
- Managed over 30 customer calls per day for reservations and food pick up
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Greeted new customers, discussed weekly specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- In - charge of main bar and service bar every shift
- Took tables in addition to running the bar if the waiters needed help.
- Stocked bar and restaurant in the beginning & end of the shift
- Increased bar business by developing a loyal following of regulars who would not only drink but also dine at the bar every week.
- Part of the team that brought the restaurant one of the best financial years they'd had in many years.
Equinox Sports Club New York
Pilates & Yoga Instructor
11.2014 - 07.2017
Job overview
- Was promoted as the Pilates Coordinator (Regional managers assistant) within 6 months of being hired.
- Recruited an average of 5 new participants each month.
- Explained the use of exercise equipment to all participants, prioritizing safety at all times.
- Developed safe and effective exercise programs for all members.
- Assessed individual progress and suggested appropriate changes.
- Responsible for making all members feel comfortable in the Pilates studio and gym floor.
- Set up demonstrations on gym floor to engage more members & explain the benefits of Pilates
- Explained exercise modifications and contraindicated movements to participants with a history of injury.
Heartland Brewery
Server/Bartender
01.1999 - 05.2015
Job overview
- Was hand-selected to work at the company's busiest locations (Empire State Bldg. and Radio City Music Hall locations. )
- Was given the best shifts and sections because of my expertise and demeanor.
- Accustomed to working with different cultures from all over the world due to the location of these restaurants and the crowds they would draw
- 15 years of experience working "NYC holidays" crowd.
- Trained staff on operating procedures and company services.
- Updated customer orders from start to finish in an accurate and timely manner.
- Managed work flow to exceed quality service goals.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Carefully followed safety and sanitation policies when handling food and beverages.
- Consistently used suggestive selling techniques.
- Replenished food items, paper products, and canned goods to keep the pantry well-stocked during busy periods.
- Upsold high-profit items such as specials and bottles of wine to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
Education
The Giving TreeQueens, NY
from Yoga Certification
2014
Kane SchoolChelsea
from Pilates Certification
2010
New York College of Traditional Chinese MedicineMineola, NY
Associate of Arts from Anatomy & Kinesiology
2002
Skills
Energetic and engaging personality
- Customer service professional
- Excellent upselling techniques
- Attending multiple customers
- Highly reliable
- Knowledge of craft and microbrews
- Excellent at making people feel good and taken care of
- Excellent time management and always on time for work
- Excellent reputation in NYC restaurant scene
- Able to make conversation with anyone
Timeline
Waitress/Bartender
Erins Isle
02.2018 - 02.2020
Pilates & Yoga Instructor
Equinox Sports Club New York
11.2014 - 07.2017
Server/Bartender
Heartland Brewery
01.1999 - 05.2015
The Giving Tree
from Yoga Certification
Kane School
from Pilates Certification
New York College of Traditional Chinese Medicine
Associate of Arts from Anatomy & Kinesiology
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