Lauren Thomas
Parma,OH
Summary
- Recognized by management as a great hire. Consistent with positivity, professionalism and teamwork. Frequently praised by staff for being a pleasure to work with and uplifting during high pressure situations. Earned strong client trust with genuine compassion, listening, and clear communication. Demonstrates strong interpersonal skills contributing to a welcoming and cooperative work environment
Overview
8
8
years of professional experience
Work History
Benefits Specialist
The Centers
07.2024 - Current
- Assesses client eligibility for public assistance programs
- Review, verify, and process documentation
- Conduct intake appointments and provide guidance on application renewal and verification procedures
- Collaborate with internal departments and external agencies to resolve complex case issues
Health Unit Coordinator
Cleveland Clinic
01.2022 - 01.2024
- Managed patient admissions, transfers and discharges using EHR system.
- Completed unit clerical functions.
- Facilitates central communication with patients, families, departments and health care team members regarding patient care.
- Support the nursing team by organizing workflow and daily operations.
Pharmacy Technician
Exactcare Pharmacy
01.2020 - 01.2022
- Mail Order Pharmacy coordinating with patients, pharmacist, doctors caregivers
- Handle inbound calls with patients, providers and insurance companies to resolve issues
- Verify presciption information
- Process orders claims, prior authorizations, and refill requests
Customer Care Representative
CVS Caremark
01.2018 - 01.2020
- Prescription insurance claim processing
- managing patient pharmacy benefit accounts.
Education
Certificate Program - Medical Assistant
Larock Healthcare Academy
01.2022
Certificate Program - Medical Office Administration
Larock Healthcare Academy
01.2021
Skills
- Enhanced healthcare operations by streamlining coordination processes
- Improved client satisfaction through effective communication and precise documentation management
- Increased efficiency by leveraging EHR and benefit processing software
Timeline
Benefits Specialist
The Centers
07.2024 - Current
Health Unit Coordinator
Cleveland Clinic
01.2022 - 01.2024
Pharmacy Technician
Exactcare Pharmacy
01.2020 - 01.2022
Customer Care Representative
CVS Caremark
01.2018 - 01.2020
Certificate Program - Medical Assistant
Larock Healthcare Academy
Certificate Program - Medical Office Administration
Larock Healthcare Academy