Lauren Underwood
Fort Worth,TX
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Hobby Lobby
2024.08 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Kroger
2021.03 - 2024.07
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
HR Coordinator
Kroger
2019.03 - 2021.03
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
- Conducted new employee onboarding and provided ongoing orientation training.
- Instructed senior leaders on appropriate employee corrective steps.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
Assistant Store Manager
Kroger
2017.10 - 2019.03
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Grocery Manager
Kroger
2015.04 - 2017.10
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Associate
Kroger
2014.06 - 2015.04
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Everman High School
Skills
- Problem-solving
- Customer service
- Retail operations
- Inventory control
- Team building and leadership
- Microsoft Office Suite
Timeline
Assistant Store Manager
Hobby Lobby
2024.08 - Current
Store Manager
Kroger
2021.03 - 2024.07
HR Coordinator
Kroger
2019.03 - 2021.03
Assistant Store Manager
Kroger
2017.10 - 2019.03
Grocery Manager
Kroger
2015.04 - 2017.10
Associate
Kroger
2014.06 - 2015.04
Everman High School