Summary
Overview
Work History
Education
Timeline
Generic

Lauren Vaughn

Kentfield,CA

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

24
24
years of professional experience

Work History

Communications and Operations Manager

E.I.P., Inc.
03.2018 - Current
  • Guide communications strategies with current clients, business partners, and prospects.
  • Plan corporate events.
  • Develop materials, including web content, brochures, speeches, presentations, and letters.
  • Review business operations and determine company priorities.
  • Strategically support CEO with financial services and property management businesses.
  • Maintain records and databases for third party administration of retirement plans.
  • Oversee contracts and work with external partners to monitor implementation.
  • Responsible for payment processing, invoices, and expenses.
  • Supervise staff and keep employees compliant with company policies and procedures.
  • Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Analyze and report on key performance metrics to senior management.
  • Oversee facility maintenance, ensuring optimal functionality of equipment and infrastructure.
  • Facilitate smooth collaboration between departments through clear communication channels.
  • Manage budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Spearhead process improvements, resulting in increased productivity and reduced operational costs.
  • Analyze data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Negotiate contracts with vendors and suppliers to obtain best pricing and terms.

Project Manager

E.I.P., Inc.
12.2010 - 03.2018
  • Measured project performance with detailed reports and analysis.
  • Researched issues, including compliance, and provided information in a concise and organized format.
  • Provided operational guidance and participated in quality assurance reviews, including audits, and adhering to accounting standards.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Identified plans and resources required to meet project goals and objectives.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed project status updates to stakeholders and executive management.

Program Manager, TRICARE Management Activity

Irving Burton Associates, Contractor for the Department of Defense
07.2005 - 11.2008
  • Managed the Communications and Customer Service Content Team.
  • Responsible for responding to high level issues from members that escalated to their elected officials.
  • Worked with regional insurance companies and subject matter experts to provide comprehensive responses to beneficiaries and members of congress.
  • Supervised writing staff and assigned, edited, and reviewed all responses in accordance with HIPAA.
  • Wrote talking points and speeches for the Assistant Secretary of Defense (Health Affairs) and other senior staff.
  • Served as senior editor for the redesign of the TRICARE website, which included reviewing all content developed for the new site.
  • Contributed articles to Irving Burton Associates’ staff newsletter.
  • Reviewed contracts and requests for proposals and assisted with proposal writing.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.

Senior Analyst, Communications and Customer Service

Irving Burton Associates, Contractor for the Department of Defense
11.2004 - 07.2005
  • Wrote and edited the TRICARE Management Activity’s annual report; acted as project manager and oversaw all aspects of the publication, including research, writing, copy editing, design, layout, printing, distribution, and development of an online version (received an award for work done on the report).
  • Developed departmental business rules for correspondence management.
  • Wrote and edited congressional correspondence, web content, talking points, presentation materials, reports, and memoranda for senior leadership.
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.

Senior Associate, Health Care Advocacy

Catholics for Choice
04.2004 - 10.2004
  • Created and edited documents related to reproductive health care, including articles, reports, and press releases.
  • Presented information to key players in the health arena through trainings and conferences.
  • Researched and monitored public policy matters at the federal and state level.
  • Published in Conscience magazine.
  • Proofread and edited documents for accuracy and grammar.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

Communications Specialist, Government Relations

The Nature Conservancy
09.2002 - 04.2004
  • Managed the intranet sites for Government Relations and External Affairs; responsible for the development and creation of new sites, editing and writing of content, and posting of information.
  • Prepared and tracked all documents requested by the Senate Finance Committee, in response to an investigation.
  • Compiled, edited, and published a monthly electronic newsletter.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Worked on ballot initiatives, finance management, and the development of materials for The Nature Conservancy Action Fund.

Coordinator, Corporate Partnerships

The Nature Conservancy
09.2001 - 08.2002
  • Drafted proposals, contracts, letters, and press releases.
  • Researched corporate partners and prospects with fund-raising management software.
  • Planned and attended meetings of The Nature Conservancy’s Corporate Council.
  • Cultivated current and future members of the Council.
  • Updated information and format of websites.
  • Developed communication tools for Council members, including a list serve and internet site.
  • Gathered and organized materials to support operations.

Education

Bachelor of Arts - Political Science

University of California, San Diego
La Jolla, CA
06.2001

Timeline

Communications and Operations Manager

E.I.P., Inc.
03.2018 - Current

Project Manager

E.I.P., Inc.
12.2010 - 03.2018

Program Manager, TRICARE Management Activity

Irving Burton Associates, Contractor for the Department of Defense
07.2005 - 11.2008

Senior Analyst, Communications and Customer Service

Irving Burton Associates, Contractor for the Department of Defense
11.2004 - 07.2005

Senior Associate, Health Care Advocacy

Catholics for Choice
04.2004 - 10.2004

Communications Specialist, Government Relations

The Nature Conservancy
09.2002 - 04.2004

Coordinator, Corporate Partnerships

The Nature Conservancy
09.2001 - 08.2002

Bachelor of Arts - Political Science

University of California, San Diego

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