Lauren Vondette
Freeland,MI
Summary
Customer-focused operations and logistics professional with experience coordinating high-volume, time-sensitive workflows across enterprise accounts. Skilled in end-to-end execution, stakeholder communication, and real-time problem solving in fast-paced, client-driven environments. Proven ability to manage complex, multi-party coordination while optimizing cost efficiency, improving processes, and ensuring seamless execution under tight deadlines.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Representative
Dow Chemical
Midland, MI
12.2021 - Current
- Managed a portfolio of 10+ direct and distribution client accounts, serving as the primary liaison between clients and internal teams to ensure seamless execution and communication of end-to-end order fulfillment and customer support.
- Delivered fast, cost-conscious, customized solutions under tight deadlines, ensuring a high quality client experience in a fast paced environment.
- Contributed to the rapid expansion of data center cooling fluids by creating customized logistics solutions that improved efficiency and reduced costs, while growing a key customer account to 20M pounds annually.
- Identified $500K in cost savings by auditing cost allocation and managed client communications around redistributing charges, balancing business needs with client relationships.
Operations Specialist
Automated Logistics Systems
Grand Rapids, MI
04.2021 - 12.2021
- Built and expanded a new intermodal logistics offering from the ground up, aligning client needs with innovative solutions and driving $10,000 in revenue within 6 months.
- Coordinated high-volume, time-sensitive transportation requests in a competitive spot market, managing end-to-end logistics including scheduling, real-time tracking, and delivery execution to ensure uninterrupted client operations
- Oversaw budgeting and vendor rate negotiations for client logistics, balancing cost efficiency with service quality to support successful execution and profitability.
Customer Strategies and Solutions - Co-op
Kimberly-Clark
Neenah, Wisconsin
01.2020 - 08.2020
- Collaborated with senior leadership to analyze delivery metrics and implement truckload consolidation strategies, reducing transportation costs by $100K while improving operational efficiency.
- Managed $1.2M in returned goods while ensuring efficient processing and minimizing operation destruction across multiple value centers.
Education
Bachelor of Science - Marketing
Central Michigan University
Mount Pleasant, Michigan, MI 08.2017 - 05.2021
Bachelor of Science - Logistics Management
Central Michigan University
Mount Pleasant, Michigan, MI 08.2017 - 05.2021
Skills
- Client and guest experience management
- Multi-party coordination
- Timeline management
- Process improvement and efficiency
- Cost optimization
- High-pressure problem solving
- Event coordination
Timeline
Customer Service Representative
Dow Chemical
12.2021 - Current
Operations Specialist
Automated Logistics Systems
04.2021 - 12.2021
Customer Strategies and Solutions - Co-op
Kimberly-Clark
01.2020 - 08.2020
Bachelor of Science - Marketing
Central Michigan University
08.2017 - 05.2021
Bachelor of Science - Logistics Management
Central Michigan University
08.2017 - 05.2021