Sherlyn Hogan
Oakland,CA
Summary
Well-qualified customer service professional adept at coordinating events, placing reservations and updating records. Good verbal and written communication, problem-solving and conflict resolution abilities. Well-organized, self-motivated and hardworking. Experienced with great customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Grow Wax Co
Castro Valley, California
11.2023 - Current
- Greeted visitors, clients and guests in a professional manner.
- Maintained front desk to provide positive first impression.
- Answered incoming calls and directed them to appropriate personnel.
- Scheduled meetings, appointments.
- Monitored office services mailbox for business support needs and requests.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Cleaned work area regularly to adhere to safety standards and regulations.
Hair Braider
Self employed
Oakland, CA
01.2000 - Current
- Developed creative new styles while incorporating traditional techniques.
- Recommended additional services or products that may benefit the customer's hair health or appearance.
- Prepared and braided hair for clients according to their individual needs and preferences.
- Washed and blow-dried clients' hair.
- Educated clients on techniques to maintain and style braids.
- Maintained a clean and orderly work area at all times.
Usher
Bay Area Sports and Catering
Oakland, CA
04.2008 - 09.2024
- Provided exceptional customer service to guests, ensuring a positive and memorable experience.
- Responded promptly to guest inquiries and resolved any issues or complaints in a professional manner.
- Provided support to guests with disabilities by offering assistance with accessibility features and accommodations.
- Developed strong problem-solving skills through handling various guest inquiries or concerns effectively.
- Greeted and welcomed guests with a warm and friendly demeanor, ensuring a positive first impression.
- Resolved customer complaints or concerns promptly and professionally, striving to exceed guest expectations.
- Collaborated with team members to achieve project goals and deliver high-quality results.
- Demonstrated strong teamwork skills by actively participating in group discussions.
- Contributed innovative ideas and solutions during team meetings, leading to improved processes and outcomes.
- Actively listened to colleagues' ideas and concerns, providing constructive feedback and support as needed.
- Served as a reliable resource for colleagues seeking assistance or guidance on various projects or assignments.
- Proactively identified opportunities for process improvement within the scope of my role as a valued member of the team.
- Utilized effective time management skills to prioritize tasks within the team's workflow.
Caregiver
Sunrise Senior Living
Oakland, CA
01.2004 - 01.2008
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and wellbeing.
- Assisted with daily activities such as bathing, dressing, grooming, and laundry when needed.
- Created personalized care plans for each client based on their individual needs and preferences.
- Maintained a clean and organized living environment for clients by performing light housekeeping duties.
- Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation.
- Documented daily observations including changes in behavior or health conditions.
- Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required.
- Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss.
- Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help.
- Maintained confidentiality regarding sensitive personal information about clients at all times.
- Fostered positive relationships with family members by providing regular updates on the well-being of their loved ones.
Education
High School Diploma -
Skyline High
Oakland, CA06-2003
Some College (No Degree) - Health Care
Merritt College
Oakland, CASkills
- Communication skills
- Restaurant experience
- Caregiving
- Cleaning Experience
- Senior Care
- Guest services
- Customer service
- Meal Preparation
- Autism Experience
- Conflict Management
- Alzheimer's Care
- Team collaboration
- Safety awareness
- Verbal communication
- Guest and client satisfaction
- Security awareness
- Seating assistance
- Respect for diversity
- Working under pressure
- Hair maintenance
- Time management
- Braiding techniques
- Natural hair care
- Customer loyalty building
- Client communication
Certification
Driver's License
Timeline
Customer Service Representative
Grow Wax Co
11.2023 - Current
Usher
Bay Area Sports and Catering
04.2008 - 09.2024
Caregiver
Sunrise Senior Living
01.2004 - 01.2008
Hair Braider
Self employed
01.2000 - Current
High School Diploma -
Skyline High
Some College (No Degree) - Health Care
Merritt College