Lauren Vu
San Leandro,CA
Summary
Detail-oriented professional experienced in supporting high-volume operations and managing competing priorities. Expertise in communication, scheduling, CRM management, and issue resolution enhances client relationships. Committed to delivering polished customer experiences with a proactive approach, making an impactful contribution to executive administrative support.
Overview
7
7
years of professional experience
Work History
Client Advisor
BMW
03.2026 - 07.2026
- Managed multiple customer requests, appointments, and follow-up activities to ensure a polished, high-touch experience.
- Managed internet and phone leads using CRM tools, prioritized time-sensitive inquiries, and ensured consistent follow-up.
- Built long-term client relationships through proactive communication and dependable follow-through, enhancing customer loyalty.
- Coordinate with finance, service, management, and other departments to keep customer transactions and deliveries on track.
- Maintain accurate customer information and documentation while balancing competing priorities in a fast-paced environment.
Senior Inside Sales Advisor
Tesla
09.2022 - 03.2026
- Acted as the primary point of contact for customers through phone, SMS, email, and chat, handling a high volume of daily communication.
- Managed high-volume pipeline, organized follow-ups, prioritized tasks to meet individual and team performance goals.
- Coordinated customer delivery preparation and ownership transitions, clearly communicating details and next steps to ensure smooth processes.
- Coordinated customer delivery preparation and ownership transitions, ensuring details and next steps were communicated clearly.
- Handled complex customer issues, identifying process improvements to enhance efficiency and customer experience.
Delivery Experience Specialist
Tesla
09.2019 - 12.2020
- Coordinated customer vehicle deliveries using Tesla delivery workflows and documentation.
- Maintained accurate CRM information and delivery schedules to support efficient delivery center operations.
- Provided personalized customer handovers and ownership orientations while managing delivery-related details and expectations.
- Coordinated customer vehicle deliveries through Tesla delivery workflows, ensuring adherence to documentation standards.
- Maintained accurate CRM information and delivery schedules and supported day-to-day delivery center operations.
- Scheduled delivery appointments for customers and internal teams to facilitate organized and timely delivery experiences.
Timeline
Client Advisor
BMW
03.2026 - 07.2026
Senior Inside Sales Advisor
Tesla
09.2022 - 03.2026
Delivery Experience Specialist
Tesla
09.2019 - 12.2020