Lauren Ward
Fort Worth,TX
Overview
9
9
years of professional experience
1
1
Certification
Work History
MARKETING/CUSTOMER SERVICE
Ward Insurance
North Richland Hills
08.2015 - 07.2024
- Related relevant information to the leadership team to provide immediate customer service
- Designed website layouts and user interfaces according to client specifications
- Published content that aligned with brand to build connections and encourage positive action
- Managed content creation, curation and scheduling for social channels including Facebook.
SERVER
Logans Roadhouse
Lubbock
07.2022 - 12.2022
- Applied time management skills to customer experience to ensure prompt and friendly service
- Communicated information through multiple channels with a positive attitude
- Increased monthly promotion sales by 5% through product promotion and upselling.
- Provided excellent customer service to ensure satisfaction.
Education
BACHELOR OF ARTS IN PUBLIC RELATIONS & STRATEGIC COMMUNICATIONS -
Texas Tech University
05.2024
Skills
- Tik Tok, Instagram, etc
- Team-Oriented
- Press Release Writing
- Strong Communication
- Adobe Illustrator
- InDesign
- Photoshop
- Organized
- Microsoft Office
- Strategic Planning
- Canva
- Self Motivation
- Digital Marketing
- Relationship Building
- Teamwork and Collaboration
- Strategic Marketing
- Brand Awareness
Certification
- HubSpot Social Media Certification
- Arthur Page Ethics Certification
Accomplishments
- Presidents List (Summer 2023, Spring 2024)
- Dean's List (Spring 2023, Fall 2023)
- Pitch Winner for Campaigns Capstone Project
Timeline
SERVER
Logans Roadhouse
07.2022 - 12.2022
MARKETING/CUSTOMER SERVICE
Ward Insurance
08.2015 - 07.2024
BACHELOR OF ARTS IN PUBLIC RELATIONS & STRATEGIC COMMUNICATIONS -
Texas Tech University