Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Weideles pizza
Sterling, CT
10.2020 - Current
Collaborated with kitchen staff to ensure timely food preparation and delivery.
Delivered exceptional customer service by promptly taking orders and addressing patron inquiries.
Trained new staff on restaurant procedures and customer service standards.
Maintained cleanliness and organization of dining area, ensuring compliance with health regulations.
Verified patients had positive experience by providing exemplary customer service.
Managed over 30 phone calls per day
Direct Support Professional
Northeast Placement Services
Woodstock, CT
04.2024 - 11.2024
Assisted individuals with disabilities in daily living activities. Provided compassionate care and support in a group home setting. Maintained medication certification to ensure proper administration of prescribed treatments.
Delivered direct care and support to individuals with disabilities, prioritizing safety and well-being.
Facilitated clients' daily living activities, including bathing, dressing, grooming, and meal preparation.
Managed medication administration in accordance with prescribed schedules and meticulously documented observed changes or reactions.
Facilitated development of independent living skills, including budgeting, grocery shopping, and household management.
Oversaw meticulous documentation of client progress, behavioral incidents, and medical information.
Championed rights and interests of individuals served by proactively addressing concerns and issues.
Cultivated strong client relationships through active listening, empathy, and effective communication.
Dietary Aide
Alpine Nursing Home
Coventry, RI
03.2022 - 09.2022
Assisted in kitchen operations by preparing meals and maintaining cleanliness. Supported housekeeping tasks to ensure a tidy environment. Completed CNA training and provided junior nursing assistant services to patients.
Customer Service
Dame Farm and Orchards LLC
Johnston, RI
09.2021 - 10.2021
Assisted customers with inquiries and support during seasonal operations. Developed skills in problem-solving and communication through direct interactions. Gained valuable experience in a fast-paced work environment.