Lauren White
Tampa,Florida
Summary
Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Store Manager
Sephora USA
Tampa, FL
02.2018 - Current
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Monitored staff performance and provided feedback to ensure service standards were met.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Monitored progress by establishing plans, budgets and measuring results.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Drafted strategic plans for increasing customer satisfaction levels.
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Monitored employee performance and identified performance gaps for corrective action.
- Created effective business plans to focus strategic decisions on long-term objectives.
Assistant Store Manager
Sephora USA
Tampa, FL
03.2014 - 02.2018
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Coordinated with vendors to secure product availability at competitive prices.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Prepared staff work schedules and assigned team members to specific duties.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education Leader
Sephora USA
Tampa, FL
10.2010 - 03.2014
- Oversaw training courses and promotional paths for professionals and leaders.
- Mentored team members to succeed and advance within department and company.
- Presented training information via role playing, simulations and team exercises.
- Delivered concise reports and analysis to measure performance of faculty and students.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Worked with partner organizations to collaborate on existing and new programs.
- Collaborated with other departments to ensure that all goals were met within the allotted timeline.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
Education
Some College (No Degree) - Criminal Justice
Hillsborough Community College
Tampa, FLSkills
- Presentation Skills
- Agile Best Practices
- Sprint Planning
- Scrum Processes
- Backlog Management
- Jira Expertise
- Coaching and Mentoring
- Schedule Management
- Work Planning and Prioritization
- Project Team Coordination
- Task Delegation
- Communication Planning
- Project Development
- Scrum Methodology
- Deliverable Tracking
- Relationship Building
- Staff Training
- MS Office
Certification
- Certified Scrum Master-Scrum Alliance
Timeline
General Store Manager
Sephora USA
02.2018 - Current
Assistant Store Manager
Sephora USA
03.2014 - 02.2018
Education Leader
Sephora USA
10.2010 - 03.2014
Some College (No Degree) - Criminal Justice
Hillsborough Community College